eXtéresAUTO

eXtéresAUTO Blog
Total Posts: 29    

Beth McGroarty

eXteres

Feb 2, 2011

eXteresAUTO and CallSource Announce Partnership

Will Provide Dealerships Crucial, Actionable Data on Phone Leads from Search Engines and Review Sites

 

eXteresAUTO, the leading “Search Asset Management” (SAM™) provider for auto dealerships, and CallSource, the industry leader in call tracking and management, today announced a partnership to provide eXteresAUTO clients with objective, robust and actionable data on phone leads they’re generating directly from search engines and online review sites/directories.

 

CallSource tracking and analytics will now be included with every eXteresAUTO SEO and Online Reputation Management subscriptions. Now, dealer clients will be able to view all their search- and review-driven calls (i.e., reporting on call volume/traffic, etc.); access detailed data behind each call (callers’ phone numbers, addresses, zip codes, etc.); listen to calls via recorded audio files; and utilize tools helping the sales and service departments to take action on these valuable leads. Combined with eXteresAUTO’s rich website analytics, dealerships will now have a 360-degree view of the phone and website traffic they’re driving directly from Google, Yahoo!, Bing and review sites/directories.

 

“We’re thrilled to partner with CallSource, the most respected, innovative call-tracking provider. Search engine and online review/social media site usage is exploding. And our dealers, with their powerful search and review presence, are driving hundreds of calls a month from these sources - but fully understanding the business generation has remained too anecdotal,” noted eXteresAUTO CEO, Richard Winch. “Our dealers now have the hard data to measure the extraordinary ROI of SEO and Reputation Management, bringing the same transparency and tangibility to high-volume, high-closing first-party leads that they’ve typically received from third-party sources.

 

“It’s crucial for dealerships to have objective, actionable data on their search- and review-driven phone leads,” noted Pogo Parr, V.P., Automotive, for CallSource. “And given the new Google Places local search layout - where businesses’ online reviews have intense visibility, and searchers are grabbing phone numbers from Place Pages rather than dealer sites - the need for call tracking is even more profound.”

 

eXteresAUTO’s “Search Asset Management” (SAM™) combines the first, and consistently highest-rated, SEO and Reputation Management dealership solutions. Every eXteresAUTO solution is designed to help auto retailers establish the most powerful, positive presence across the search engines and online review/social media sites. The company just received the 2010 DrivingSales Dealer Satisfaction Award for “Highest Rated” SEO, and also ranks #1 for Reputation Management at DrivingSales.com.

 

CallSource solutions (integrating call tracking and recording, business analytics, lead scoring and management, telephone performance analysis and training, etc.), ensure every phone lead is tracked, every call recorded and every opportunity is followed up – helping dealerships make information-based decisions on their advertising’s ROI. The company manages nearly 2,000,000 toll-free and local tracking numbers for more than 300,000 businesses throughout the US and Canada.  CallSource just received the 2010 DrivingSales Dealer Satisfaction Award for “Highest Rated” Call Management Solution.

 

For more information about eXteresAUTO, contact: Beth McGroarty @ beth@rbicom.com or 213-300-0107

 

CallSource media contact: Elliot Leiboff, Chief Strategy Officer, 888-668-0766 or marketing@callsource.com

Beth McGroarty

eXteres

Research Director

1621

No Comments

Beth McGroarty

eXteres

Feb 2, 2011

eXteresAUTO and CallSource Announce Partnership

Will Provide Dealerships Crucial, Actionable Data on Phone Leads from Search Engines and Review Sites

 

eXteresAUTO, the leading “Search Asset Management” (SAM™) provider for auto dealerships, and CallSource, the industry leader in call tracking and management, today announced a partnership to provide eXteresAUTO clients with objective, robust and actionable data on phone leads they’re generating directly from search engines and online review sites/directories.

 

CallSource tracking and analytics will now be included with every eXteresAUTO SEO and Online Reputation Management subscriptions. Now, dealer clients will be able to view all their search- and review-driven calls (i.e., reporting on call volume/traffic, etc.); access detailed data behind each call (callers’ phone numbers, addresses, zip codes, etc.); listen to calls via recorded audio files; and utilize tools helping the sales and service departments to take action on these valuable leads. Combined with eXteresAUTO’s rich website analytics, dealerships will now have a 360-degree view of the phone and website traffic they’re driving directly from Google, Yahoo!, Bing and review sites/directories.

 

“We’re thrilled to partner with CallSource, the most respected, innovative call-tracking provider. Search engine and online review/social media site usage is exploding. And our dealers, with their powerful search and review presence, are driving hundreds of calls a month from these sources - but fully understanding the business generation has remained too anecdotal,” noted eXteresAUTO CEO, Richard Winch. “Our dealers now have the hard data to measure the extraordinary ROI of SEO and Reputation Management, bringing the same transparency and tangibility to high-volume, high-closing first-party leads that they’ve typically received from third-party sources.

 

“It’s crucial for dealerships to have objective, actionable data on their search- and review-driven phone leads,” noted Pogo Parr, V.P., Automotive, for CallSource. “And given the new Google Places local search layout - where businesses’ online reviews have intense visibility, and searchers are grabbing phone numbers from Place Pages rather than dealer sites - the need for call tracking is even more profound.”

 

eXteresAUTO’s “Search Asset Management” (SAM™) combines the first, and consistently highest-rated, SEO and Reputation Management dealership solutions. Every eXteresAUTO solution is designed to help auto retailers establish the most powerful, positive presence across the search engines and online review/social media sites. The company just received the 2010 DrivingSales Dealer Satisfaction Award for “Highest Rated” SEO, and also ranks #1 for Reputation Management at DrivingSales.com.

 

CallSource solutions (integrating call tracking and recording, business analytics, lead scoring and management, telephone performance analysis and training, etc.), ensure every phone lead is tracked, every call recorded and every opportunity is followed up – helping dealerships make information-based decisions on their advertising’s ROI. The company manages nearly 2,000,000 toll-free and local tracking numbers for more than 300,000 businesses throughout the US and Canada.  CallSource just received the 2010 DrivingSales Dealer Satisfaction Award for “Highest Rated” Call Management Solution.

 

For more information about eXteresAUTO, contact: Beth McGroarty @ beth@rbicom.com or 213-300-0107

 

CallSource media contact: Elliot Leiboff, Chief Strategy Officer, 888-668-0766 or marketing@callsource.com

Beth McGroarty

eXteres

Research Director

1621

No Comments

Diana Wright

rbi creative

Nov 11, 2010

Dealer Ratings & Reviews Will Loom Large at New Edmunds Site

First we had the new Google Places plastering a business’ reviews all over the local search results and Place Pages – and now another reason to get serious about Online Reputation Management…According to recent articles in Automotive News and MediaPost, Edmunds is about to unveil a major re-launch of its site in mid-December, and dealership reviews (and a new dealer rating system) will figure far more prominently.

 
If dealer reviews/ratings had traditionally only appeared under the “local services” tab at Edmunds.com, they will now appear every place a dealership’s name is mentioned – including both the new-car inventory and the dealer directory site areas. In addition, Edmunds is launching a new dealer rating system based on consumer surveys focused more on the online shopping experience. Edmunds reports they’re not using those traditional surveys that haven’t changed much since the ‘80s (i.e., irrelevant things like “size of facility”), and are instead focusing on questions like…Did the dealer respond to your email, and promptly? What information were they willing to give you? Etc. And they report more recent consumer surveys will be given greater weight at the site.
 
So, when the new Edmunds presents the list of local dealers to a consumer searching for a vehicle, dealers will be rated on a 5-star system for both sales and service, which will appear right next to that dealership’s reviews. This dealer rating system based on consumer surveys will be a first for third-party sites.
 
Edmunds reports the move (and other major changes coming to its site) is about providing greater relevance…and solving a problem they call “native to the auto retail business…that sometimes the worst dealers are selling the most cars.”
 
 
Edmunds attracts roughly 16 million consumers a month - researching and pricing cars, and looking for dealers to purchase them at. According to a new study by J.D. Power, car shoppers prefer Edmunds to all other third-party sites when it comes to reviews.
 
It will be interesting to see what these new consumer surveys will measure about dealer performance and the overall online shopping experience. And if your dealership hasn’t been making a systematic effort to generate a high volume of positive sales and service reviews at Edmunds – it’s high time to get started.
 
If you have any questions about how to generate a high volume of positive, authentic reviews across all the review sites (...critical with the new Google Places), feel free to contact us at eXtéresAUTO. (866) 994-2613 - or email Merla Turner at m.turner@exteres.com

Diana Wright

rbi creative

production manager

1428

No Comments

Diana Wright

rbi creative

Nov 11, 2010

Dealer Ratings & Reviews Will Loom Large at New Edmunds Site

First we had the new Google Places plastering a business’ reviews all over the local search results and Place Pages – and now another reason to get serious about Online Reputation Management…According to recent articles in Automotive News and MediaPost, Edmunds is about to unveil a major re-launch of its site in mid-December, and dealership reviews (and a new dealer rating system) will figure far more prominently.

 
If dealer reviews/ratings had traditionally only appeared under the “local services” tab at Edmunds.com, they will now appear every place a dealership’s name is mentioned – including both the new-car inventory and the dealer directory site areas. In addition, Edmunds is launching a new dealer rating system based on consumer surveys focused more on the online shopping experience. Edmunds reports they’re not using those traditional surveys that haven’t changed much since the ‘80s (i.e., irrelevant things like “size of facility”), and are instead focusing on questions like…Did the dealer respond to your email, and promptly? What information were they willing to give you? Etc. And they report more recent consumer surveys will be given greater weight at the site.
 
So, when the new Edmunds presents the list of local dealers to a consumer searching for a vehicle, dealers will be rated on a 5-star system for both sales and service, which will appear right next to that dealership’s reviews. This dealer rating system based on consumer surveys will be a first for third-party sites.
 
Edmunds reports the move (and other major changes coming to its site) is about providing greater relevance…and solving a problem they call “native to the auto retail business…that sometimes the worst dealers are selling the most cars.”
 
 
Edmunds attracts roughly 16 million consumers a month - researching and pricing cars, and looking for dealers to purchase them at. According to a new study by J.D. Power, car shoppers prefer Edmunds to all other third-party sites when it comes to reviews.
 
It will be interesting to see what these new consumer surveys will measure about dealer performance and the overall online shopping experience. And if your dealership hasn’t been making a systematic effort to generate a high volume of positive sales and service reviews at Edmunds – it’s high time to get started.
 
If you have any questions about how to generate a high volume of positive, authentic reviews across all the review sites (...critical with the new Google Places), feel free to contact us at eXtéresAUTO. (866) 994-2613 - or email Merla Turner at m.turner@exteres.com

Diana Wright

rbi creative

production manager

1428

No Comments

Beth McGroarty

eXteres

Oct 10, 2010

eXtéresAUTO Ranks as #1 Dealership SEO Provider - Again in 2010

 

“Highest-Rated” Across 2009 and 2010 at DrivingSales’ Vendor Ratings Program

 

Riverside, CA - October 19, 2010 - eXtéresAUTO, the leading “Search Asset Management” provider for auto dealerships, announced today that according to DrivingSales Vendor Ratings, the company ranks as the “Highest-Rated” SEO provider for auto dealerships in 2010. In the recently published DrivingSales Dealership Innovation Guide, the company retains its #1 ranking this year, after winning the award for #1 dealership SEO provider in 2009.

 

DrivingSales’ Vendor Ratings are determined by thousands of dealerships that are part of the DrivingSales community. According to the 2010 Innovation Guide, eXtéresAUTO SEO achieved a 5-star overall rating - with a dealer recommendation rate of 98%. The company also currently ranks as the #1 Online Reputation Management provider (with a 100% dealer recommendation rate) at DrivingSales.com.

 

“It’s a special honor to rank as the top SEO provider for the second straight year at DrivingSales, because their ratings program is unique in measuring the real-world opinions of dealers nationwide - the people who actually use these products and services,” noted eXtéresAUTO CEO, Richard Winch.

 

SEO and Online Reputation Management are critical components in eXtéresAUTO’s comprehensive “Search Asset Management” approach, which also integrates online piracy solutions and website analytics. Each of the company’s solutions is designed to ensure that dealerships have the most powerful, positive visibility wherever their customers happen to be searching online.

Beth McGroarty

eXteres

Research Director

1324

No Comments

Beth McGroarty

eXteres

Oct 10, 2010

eXtéresAUTO Ranks as #1 Dealership SEO Provider - Again in 2010

 

“Highest-Rated” Across 2009 and 2010 at DrivingSales’ Vendor Ratings Program

 

Riverside, CA - October 19, 2010 - eXtéresAUTO, the leading “Search Asset Management” provider for auto dealerships, announced today that according to DrivingSales Vendor Ratings, the company ranks as the “Highest-Rated” SEO provider for auto dealerships in 2010. In the recently published DrivingSales Dealership Innovation Guide, the company retains its #1 ranking this year, after winning the award for #1 dealership SEO provider in 2009.

 

DrivingSales’ Vendor Ratings are determined by thousands of dealerships that are part of the DrivingSales community. According to the 2010 Innovation Guide, eXtéresAUTO SEO achieved a 5-star overall rating - with a dealer recommendation rate of 98%. The company also currently ranks as the #1 Online Reputation Management provider (with a 100% dealer recommendation rate) at DrivingSales.com.

 

“It’s a special honor to rank as the top SEO provider for the second straight year at DrivingSales, because their ratings program is unique in measuring the real-world opinions of dealers nationwide - the people who actually use these products and services,” noted eXtéresAUTO CEO, Richard Winch.

 

SEO and Online Reputation Management are critical components in eXtéresAUTO’s comprehensive “Search Asset Management” approach, which also integrates online piracy solutions and website analytics. Each of the company’s solutions is designed to ensure that dealerships have the most powerful, positive visibility wherever their customers happen to be searching online.

Beth McGroarty

eXteres

Research Director

1324

No Comments

Beth McGroarty

eXteres

Sep 9, 2010

Mercedes-Benz USA Names eXtéresAUTO “Preferred Vendor” for SEO for Nationwide Dealer Network

One of Only Two SEO Providers Honored, eXtéresAUTO Tapped To Ensure Best-in-Class Search Performance for MBUSA’s Dealer Websites

eXtéresAUTO (www.exteresauto.com) announced today that Mercedes-Benz USA has named the company a “Preferred Vendor” for Search Engine Optimization (SEO) for its entire U.S. dealership network.

The automaker’s selection of the top SEO providers comes as part of MBUSA’s comprehensive revamping of its dealerships’ digital platform, with all franchises launching new websites this month. One of only two SEO companies selected, eXtéresAUTO also represents the only U.S.-based, automotive-specific, “designed-for-dealerships” provider Mercedes has named.

“Luxury auto shoppers are traditionally the heaviest users of the Internet and Search in their dealer and vehicle selection processes,” noted eXtéresAUTO CEO, Richard Winch. “We’re very honored by Mercedes’ recommendation, and the opportunity to provide Mercedes dealerships with the most powerful online search visibility possible, so they ‘own’ the top real estate across Google, Yahoo! and Bing.”

SEO is a core component in eXtéresAUTO’s comprehensive “Search Asset Management” (SAM™) approach, which also integrates advanced Online Reputation Management and Piracy Solutions for dealerships. In the only national awards program where dealersrate the vendors, eXtéresAUTO ranks #1 for SEO[1], and dealerships using the company's SEO now achieve, on average, 84% first-page search engine placement rates, up from 14% before.

Mercedes dealerships already using the company’s SEO report on the dramatic impact it’s had on their businesses. Randy Powell, General Manager of RBM of Atlanta-North (and Member of MBUSA’s Regional Dealer Advisory Board) notes: “We tried several SEO providers before getting it right with eXtéresAUTO, and it's made a huge difference in our new, used, service and parts sales – proving to be the highest-impact, highest-ROI marketing we can do." 

And RBM North’s Internet Manager, Bethany Johnson, further testifies to the powerful results they’ve seen by combining eXtéresAUTO’s SEO and Online Reputation Management solutions: “We dominate the first-pages at the search engines - we stand out as the #1 customer choice in our market. And the result is we've gained significant market share, and now drive 60%-plus of our total store business directly from the search engines and review sites."

To access dealership case studies, contact Beth McGroarty, 213.300.0107, beth@rbicom.com


[1] 2009 DrivingSales Vendor Rating Awards

Beth McGroarty

eXteres

Research Director

1624

No Comments

Beth McGroarty

eXteres

Sep 9, 2010

Mercedes-Benz USA Names eXtéresAUTO “Preferred Vendor” for SEO for Nationwide Dealer Network

One of Only Two SEO Providers Honored, eXtéresAUTO Tapped To Ensure Best-in-Class Search Performance for MBUSA’s Dealer Websites

eXtéresAUTO (www.exteresauto.com) announced today that Mercedes-Benz USA has named the company a “Preferred Vendor” for Search Engine Optimization (SEO) for its entire U.S. dealership network.

The automaker’s selection of the top SEO providers comes as part of MBUSA’s comprehensive revamping of its dealerships’ digital platform, with all franchises launching new websites this month. One of only two SEO companies selected, eXtéresAUTO also represents the only U.S.-based, automotive-specific, “designed-for-dealerships” provider Mercedes has named.

“Luxury auto shoppers are traditionally the heaviest users of the Internet and Search in their dealer and vehicle selection processes,” noted eXtéresAUTO CEO, Richard Winch. “We’re very honored by Mercedes’ recommendation, and the opportunity to provide Mercedes dealerships with the most powerful online search visibility possible, so they ‘own’ the top real estate across Google, Yahoo! and Bing.”

SEO is a core component in eXtéresAUTO’s comprehensive “Search Asset Management” (SAM™) approach, which also integrates advanced Online Reputation Management and Piracy Solutions for dealerships. In the only national awards program where dealersrate the vendors, eXtéresAUTO ranks #1 for SEO[1], and dealerships using the company's SEO now achieve, on average, 84% first-page search engine placement rates, up from 14% before.

Mercedes dealerships already using the company’s SEO report on the dramatic impact it’s had on their businesses. Randy Powell, General Manager of RBM of Atlanta-North (and Member of MBUSA’s Regional Dealer Advisory Board) notes: “We tried several SEO providers before getting it right with eXtéresAUTO, and it's made a huge difference in our new, used, service and parts sales – proving to be the highest-impact, highest-ROI marketing we can do." 

And RBM North’s Internet Manager, Bethany Johnson, further testifies to the powerful results they’ve seen by combining eXtéresAUTO’s SEO and Online Reputation Management solutions: “We dominate the first-pages at the search engines - we stand out as the #1 customer choice in our market. And the result is we've gained significant market share, and now drive 60%-plus of our total store business directly from the search engines and review sites."

To access dealership case studies, contact Beth McGroarty, 213.300.0107, beth@rbicom.com


[1] 2009 DrivingSales Vendor Rating Awards

Beth McGroarty

eXteres

Research Director

1624

No Comments

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