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Jim Bell

Jim Bell National Sales Executive

Jim Bell Blog Posts

Customer Contact: The Moment of Truth

Customer Contact: The Moment of Truth

In sales, we all have that first moment of truth, or the first impression.  We all want to make a great first impression for not only yourself, but the co…

Are You on the Bleeding Edge?

Are You on the Bleeding Edge?

Do you want to be on the cutting edge or the bleeding edge? There is a fine line here and it all depends on how aggressive you want to be.  There have bee…

Social Alert!!!

Social Alert!!!

We all know that we have to have a handle on Social Media these days to watch what people are saying online about us as a business.  Yesterday, I did …

When is it Right to Hire a Third Party for Social Media?

When is it Right to Hire a Third Party for Social Media?

We all know there is a big push for getting social in the automotive industry, but when is it the right time to hire a company to oversee you social engage…

2013 Is Almost Here!

2013 Is Almost Here!

Can you believe it?  2013 is almost here.  I am reflecting on the last year and how the business has changed and how it will change in the y…

CRM - Is it Your Best Friend?

CRM - Is it Your Best Friend?

  We have so many tools in the automotive business that we have to make sure that we are using them to our fullest potential.   When I…

Google Plus Local - Changes are Happening

Google Plus Local - Changes are Happening

  Last month, I had wrote about some changes that were possibly coming to Google Plus Local. (If you missed it, you can read it here.) &nb…

2013 is Around the Corner!

2013 is Around the Corner!

  As I look at the calendar, I can’t believe that October is right around the corner.  Where has this year gone?  It has been t…

Google Plus! There is Hope!!!

Google Plus! There is Hope!!!

  Wednesday night, I had the honor of taking a red eye from Silicon Valley to the east coast.  I got to talking to a couple that was sitti…

Social Media - Are You Doing it Right?

Social Media - Are You Doing it Right?

  I love Social Media!  There are times when you throw a tweet or review out there and you wonder if anyone is listening.  Here's…

Take Some P.R.I.D.E.

Take Some P.R.I.D.E.

    Yesterday was my daughter's first day of school.  The school has taken a stance and pledge for the students to maintain a s…

Sneak Peek at Some Possible Autotrader Products

Sneak Peek at Some Possible Autotrader Products

  I had the opportunity to take part in a Focus Group for Autotrader that was facilitated by Morepace.  It consisted of 7 dealers from acr…

3 C's to Success - Character, Commitment, and Capacity

3 C's to Success - Character, Commitment, and Capacity

  There are three things that will make assure success not only in the automotive business, but in everything that you do in life. They are the…

What's Your Brand?

What's Your Brand?

  So what is your brand?  I'm not talking about what brand you sell, but how are you branding yourself?  We all know Jared as "…

Are You All E.A.R.S.?

Are You All E.A.R.S.?

It happens in no matter what industry you are in. It is bound to happen that you may just have a customer come in the showroom today that isn't 10…

The Backbone to the Dealership - Are You Using it?

The Backbone to the Dealership - Are You Using it?

We all have great tools to use in the automotive business, but the question is do we use them to their fullest potential?  The products that we u…

Takeaways From the GooglePlex

Takeaways From the GooglePlex

  Last week, I had the opportunity with about 100 other dealers to attend the Digital Summit at the Google Headquarters in Mountain View, CA. &…

What's Your in-spuh-rey-shuhn?

What's Your in-spuh-rey-shuhn?

We all have an inspiration to be the best that we can be.  I hope that you all read for that inspiration.  We all have a different inspirati…

Your Diamond in the Rough - Facebook's Instagram

Your Diamond in the Rough - Facebook's Instagram

This week, Facebook acquired Instagram for 1 billion dollars.  So what is the significance of this in the automotive industry or any industry for th…

The Secret to My Success

The Secret to My Success

  I hope that this caught your attention because I do have a secret.  I was reading this week's issue of Automotive News on Monday and…

Let's Accessorize!

Let's Accessorize!

I am hearing across the industry from people all over the country that February was an incredible month. We are no different. Not only did we have a grea…

Are You Selling the Sizzle or the Steak?

Are You Selling the Sizzle or the Steak?

The other day I was at Panera Bread.  As I was sitting there eating my lunch during the busy lunch hour, I watched 8 people walk in the door with…

DealerSocket Hits NADA 2012 with BIG Enhancements

DealerSocket Hits NADA 2012 with BIG Enhancements

DealerSocket hits the market with 3 new products within their CRM to take them to the next level at NADA in Las Vegas this week.  I was able to g…

Let's Go Farming!

Let's Go Farming!

  One thing that some salespeople have a hard time with is trying to stay busy in the slower months. They maybe sitting in your showroom at the…

300% and More!

300% and More!

We all have to face it; the internet has changed the way our business has been conducted.  It has affected used cars and now with the whole dare …

Do the Underpants Gnomes Know the Car Business?

Do the Underpants Gnomes Know the Car Business?

I was talking with another internet manager the other day and this video came up.  There are dealers out there still that are flying by the seat …

What's Going on With the Leads? Could it be ZMOT?

What's Going on With the Leads? Could it be ZMOT?

  So how is your 2011 ending up for you?  Did you get to where you want to be in sales objectives?  Did you hit your goals for the diffe…

Planning for 2012 and Beyond

Planning for 2012 and Beyond

  Here we are, it’s already the end of 2011.  Where has the year gone?  We have seen a lot of changes over the year with Google…

Dale Pollak Hits with a Tsunami-A Review of Provision

Dale Pollak Hits with a Tsunami-A Review of Provision

Dale Pollak has made a lot of ripples in the automotive industry over the last few years with vAuto.  He just announced today Provision (the new stockin…

Dear Mr./Ms. Customer

Dear Mr./Ms. Customer

Dear Mr./Ms. customer: The market is ever changing in the automotive business and you and the internet has driven that for us auto dealers.  No…

Online Reputation Management - Are All Your Eggs in One Basket?

Online Reputation Management - Are All Your Eggs in One Basket?

We've all heard the statement "are all your eggs in one basket?"  But are all your eggs in one basket when it comes to online revie…

So Much Info...Now What?

So Much Info...Now What?

  Here we are.  The conference season has ended. Two words may come to mind, information overload. There have been three conferences in th…

15 Year Reflections

15 Year Reflections

  Friday is my 15 anniversary in the automotive business.  As I reflect on the last 15 years, my, how things have changed.  Here I wa…

It All Starts With a Tweet

It All Starts With a Tweet

  So many of us have heard the story of Morton's Steakhouse monitoring their social media and going above and beyond with meeting Pete…

CarZen Brings the Shopping Experience to iPad

CarZen Brings the Shopping Experience to iPad

CarZen just released their new and improved iPad app for their 120,000 consumers that have downloaded the app.  There have been some MAJOR change…

kəm-ˈplā-sən(t)-sē

kəm-ˈplā-sən(t)-sē

com·pla·cen·cy kəm-ˈplā-sən(t)-sē   1. A feeling of contentment or self-satisfaction, especially when coupled w…

Taking Twitter to the Next Level

Taking Twitter to the Next Level

I have written about this before, but I felt the need to do it again due to an experience we had the other day on Twitter.  I was going thro…

Too Little, Too Late?

Too Little, Too Late?

  When is it too little too late for a dealership?  Honda of San Marcos recently ran an auction on eBay for a 2009 Nissan GT-R.  The …

Google Mixes it Up Again in Search Results Pages

Google Mixes it Up Again in Search Results Pages

Today, I went to Google and did a search on our dealership as I do everyday to take a look at our reviews to see if anything new has come accross.  …

Fudge!!!

Fudge!!!

I am just finishing up a great family vacation over the last week to Myrtle Beach.  As I think back, I think of the different experiences I had t…

Cobalt Surges in SEO with New Product: PowerSEO

Cobalt Surges in SEO with New Product: PowerSEO

Over the last few years, Cobalt has been trying to win over their dealers and build confidence in them as a website provider.  In the last 12-18 …

Fixed Ops and the Phone...Are YOU Making it Happen?

Fixed Ops and the Phone...Are YOU Making it Happen?

  So many internet managers get so overwhelmed with sales end of the business, we forget about fixed operations. I think a lot of managers forg…

Success!!

Success!!

  Success....what is success?  Is it getting the sale? Is it making a huge gross on someone? Is it making the customer happy?  Is it …

AHHHGGGGG!!! A Bad Online Review!?!?!

AHHHGGGGG!!! A Bad Online Review!?!?!

I was on the phone with a dealer friend of mine in our 20 group.  About a month ago, there was a nasty post on their Facebook page about a deal t…

Power of a Renewal Call

Power of a Renewal Call

There are times when a call is in order to a previous customer, but the question seems to be, "What do I need to say to the customer?" …

Internet = Lead Generator or an Influencer?

Internet = Lead Generator or an Influencer?

So the question at hand is "Is the internet a lead generator or is it an influencer?"  This is a great topic for discussion.  I fe…

Online Marketing for Fixed Ops? - What's that?

Online Marketing for Fixed Ops? - What's that?

We as Internet Managers seem to focus so much on the sales end of the operation of the dealership website.  I don't know if it is part of our…

Starbucks and the Car Business

Starbucks and the Car Business

I am currently reading the book Onward by Howard Schultz. It is about the trials that Starbucks has faced over the years and how they handled those tr…

Netbiz Teams Up With Cargigi With a New Solution For Dealers

Netbiz Teams Up With Cargigi With a New Solution For Dealers

I had the opportunity to look at a new product that is hitting the automotive business.  It is a social media solution for dealers.  Yes, I …

How Do You Keep That Green-Pea Drive Alive?

How Do You Keep That Green-Pea Drive Alive?

Over the last few weeks, I have been thinking about the last 15 years or so that I have been in the Automotive Business. I think back to my first days…

Are You Passing on Deals That You Shouldn't?

Are You Passing on Deals That You Shouldn't?

Here we are at the beginning of a new month.  We are all employed for another 30 days.  Whew!There is a myth in the autobusiness that the be…

New Car Intenders....Are You in the Game?

New Car Intenders....Are You in the Game?

Kbb.com just released a study recently that they did on the online shoppers: New Car Intenders. There are a few things that really took me back and …

How Are You Standing Out in Your Phone-ups?

How Are You Standing Out in Your Phone-ups?

Phone ups are getting to be a key in the automotive business. The internet has changed our environment dramatically as customers used to visit at leas…

#TwitterPower

#TwitterPower

My trip Digital Dealer trip started out with an hour delay on my first flight to Detroit to make my way to Orlando. I only had an hour and ten minute …

Sales 101: Back to Basics

Sales 101: Back to Basics

Gas prices, inventory and parts shortages are going to take car sales back to the basics. We are already seeing a decrease in incentives fro…

It's All About the Process

It's All About the Process

  Thinking about last week and digesting everything that was presented at Digital Dealer is exhausting. I looked at a ton of products, and was a g…

ResponseLogix New Quote Template

ResponseLogix New Quote Template

    I had the opportunity to demo the new product that ResponseLogix released yesterday.  They have made some major improvem…

50 Creative Ways You Can Increase Your Sales

50 Creative Ways You Can Increase Your Sales

Are you looking to increase your sales for the 2nd-4th quarter this year?  We are all looking to increase our sales year over year.  Here are 5…

What's Your Website Call to Action?

What's Your Website Call to Action?

What is your call to action on your website? Hopefully, there are a few of them on your home page and also on your inner pages within your website. I hav…

Do You Have the 'Velocity'?

Do You Have the 'Velocity'?

Pricing vehicles effectively in the market place can be a challenge at times.  However, when you do, you can have some serious velocity for the busi…

ROI on Internet Sources

ROI on Internet Sources

I touched briefly on sourcing your internet leads the other day.  Now to the ROI on those sources.  A lot of dealers spend a lot of money …

Are You Sourcing Your Traffic and Sales?

Are You Sourcing Your Traffic and Sales?

Online advertising in the car business can be a tough at times to track.  We hear the numbers from all of the vendors in how many people search…

Mobile Sites-Are You Current With the Trends?

Mobile Sites-Are You Current With the Trends?

The other day, I popped into my google analytics for the first time a while. Our website provider has great analytics in their back-end tool so I don&#39…

Advertising Today

Advertising Today

Advertising in the automotive business is a tough thing to track, especially when it comes to direct mail, TV, newspaper, and radio.  More and more …

Craigslist - To Post or Not to Post

Craigslist - To Post or Not to Post

Craigslist has been around since 1996 with approximately 49 million unique page views.  The question is do you advertise there and what do you adver…

Sales and the Hand Written Thank You Note

Sales and the Hand Written Thank You Note

What makes you stand out from the rest in the automotive business?  About every dealership has a CRM that they are using that generates all of the l…

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