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Lotpop Partners with Used Car Sourcing Giant CIA Platform to Match Dealers’ Increased Sales Velocity
OLATHE, KS, March 11, 2019 – Lotpop, an inventory consulting company, announced today a “marriage” with Competitive Inventory Acquisitions (CIA), a nationwide used-car sourcing service.
By this arrangement, Lotpop ensures its dealers of the replacement inventory they need as Lotpop’s LotStock inventory intelligence tool dramatically lifts their sales volume and velocity.
The CIA Platform uses a customized version of StockWave and combines it with a proprietary platform that analyzes cross-sell market data down to the trim level. The CIA Platform looks at every sale in a given market to spot trends and identify opportunities that the dealership might otherwise miss.
The company’s proprietary algorithm is used in combination with Lotpop LotStock inventory data, extracted from vAuto, MAX Digital or another inventory-management software tool, to identify the most profitable and fastest turning inventory in the dealer’s market, delivering a consistent 85 percent win rate for cars sourced through CIA’s nationwide buying network.
“We isolate from data and market trends what makes, models, trim levels, years and mileage vehicles historically sell the fastest, based on 14, 45 and 60-day sell rates, for the most profit for dealers using our LotStock tool,” said Jasen Rice, Lotpop founder and chief executive officer.
Lotpop then provides this ‘hit’ list to the CIA Platform team, which then uses these metrics to source vehicles meeting those requirements from its base of more than 200,000 vehicles,” Rice said. “LotStock powered by Lotpop drives the volume velocity and CIA Platform matches that specific inventory within minutes, and handles transportation and recon if desired by our customer.”
“Lotpop redefines how dealers must look at inventory,” said Rice, a former performance manager for vAuto. “Not only is Lotpop’s inventory analysis more robust, but actionable. During weekly calls with our clients, the Lotpop analysis team reviews where Lotpop's industry-leading reports reveal gaps in dealers’ used-car inventory management and sourcing processes to guide them to consider changes to drive peak performance.”
“By taking advantage of our nationwide buying network, even smaller dealerships doing less than 100 used cars per rooftop can compete against the big boys and grow their market share. However, getting the right inventory is only half the battle,” said Joe Machado, chief operating officer for the Competitive Inventory Acquisition platform.
“Dealers must implement and execute all of the velocity principles to win consistently, and that is where Lotpop comes in. Lotpop’s consulting services ensure that our dealer partners are maximizing turn and profitability. The more cars they sell, the more we can buy; it’s a Win-Win. What’s more, we view our dealers more like partners than clients, which is why we offer territory exclusives and will not work for a direct competitor of the clients we serve,” Machado said.
Due to the large demand for acquisition services, dealerships purchasing fewer than 50 cars per rooftop can only access the CIA Platform if they are an existing Lotpop client. For more information, contact Jasen Rice at Lotpop.com or 314-568-2754. If your dealership is purchasing more than 100 cars per month, you may contact CIA at 833-242-0007 to see if your territory is still available.
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Used Car Managers Improving Recon to Fight Margin Squeeze
At NADA, I stopped some dealers walking the Moscone Convention Center to ask them about their concerns and strategies for used car performance in 2019. Those interviews appeared in Auto Remarketing magazine.
Now, with this new article for DrivingSales, I want to focus on reconditioning practices as a used car profit-making tool. This topic also made the bucket list of several dealers’ spoken to at NADA.
Dennis McGinn, the guru of rapid reconditioning practices, says dealers who implement T2L (time-to-line) disciplines to recon get cars from auction transport and trade into recon and back out the door much faster. Faster recon is essential, because in recon, cycle time relates to used car profitability.
Ed French, president of auto consultancy AutoProfit and a member of the Board of Directors for TruWorth Auto with locations in Indianapolis and Kokomo, Indiana agrees.
“Empowerment of your recon department can supercharge your inventory turn,” he said. “Most recon departments are ‘handcuffed’ when it comes to decision making and left to negotiations between managers who want to keep the grips on their side, whether fixed operations or sales.”
Time is Money
As McGinn tells AutoSuccess magazine for an upcoming column there, dealers who implement this strategy in their stores realize savings of $18,000 a month or more. He cites a Florida BMW store enjoying a $1 million-a-month savings! Send an email for that report.
Abdulla Abbadi, pre-owned manager at McGrath Arlington KIA, in Palatine, Ill., told Automotive Remarketing improving recon was a 2019 goal. “Like all dealers, we want to buy the best car for the money, and because we want to keep reconditioning costs down, that means we have to buy as clean a car as possible,” he said.
John Napoleon is dealer principal for Carson Car Center Hyundai in Nevada. He said faster recon is a critical discipline. The faster a dealer can get cars from acquisition to the sales lot, the more opportunity a dealer creates to sell cars earlier in their prime retail window, he said.
Consider the cost of slow recon.
It adds a considerable financial burden to each vehicle as it meanders through recon. This time it takes a car to get from auction or finance and logged into your recon system carries with it a per-car, per-day cost. NCM Associates reports this cost at $40 per day per car. A 10-day recon puts a $400 "load" on each car. That load reduces sale gross by that much.
It means getting cars sale ready while they’re still their freshest. Today’s prime 21-day retail window even a 10-day recon cycle closes that window by half.
- It means you have to stock more cars to sell more cars. Faster recon improves inventory turn so your dealership can sell more cars without having to stock more cars. This reduces floorplan costs and ensures your inventory is the freshest. Fresh metal sells faster than aged metal.
Position for the Market
While used car sales will likely remain strong in 2019, price pressure may eliminate some margin. To combat these factors, do what is practical and possible to reduce recon costs. Selecting cars that will need less recon to be sale-ready is one tactic. However, when CPO and off-lease cars are sold, the remaining inventory is not likely to get by with just basic mechanical and cosmetic recon before they’re ready to be sold.
Therefore, be prepared for the used car sales opportunities 2019 will bring your way.
The National Automobile Dealers Association has predicted 2019 SAAR at 16.8 million annualized, down from 17 million in 2018. NADA Chairman Wes Lutz noted that while 2019 will “be a robust year [for new-car sales], he is “concerned about ‘price creep’ that could take some consumers out of the market.”
This ‘creep’ has been happening for some time, as new-car prices now run about $35,000. Experian noted the monthly new-car payment of $530, an all-time high, outpacing the average used-car payment of $381 as of the third quarter of 2018.
“The gap between the price of a new and used vehicle is as wide as it has been in years, pushing an increasing number of consumers into the used-car lot,” noted the Wall Street Journal. In fact, estimates are 39.5 million consumers this year will purchase used vehicles.
This is good news – but to maximize you opportunity, work smarter.
Profit-Centered Recon
The recon practice-improvement strategy worked out by McGinn is an automated reconditioning workflow improvement system, validated for dealerships of all sizes and markets, franchised and independent, and even for Buy Here/Pay Here.
This practice, called T2L, McGinn says, addresses most dealers’ current pain points, such as:
• Knowing where all your cars are
• Improving gross profit
• Reducing inventory volume and costs
• Eliminating recon approval conflicts between the used car and fixed ops managers
• Instituting accountability and verifiable metrics, including vendor services
Dustin Ireland, a former Kansas City firefighter, leverages faster recon’s benefits for Instant Auto Credit, with locations in Lee’s Summit and Liberty, Missouri, and in Olathe, Kansas. He handles dealership operations while his business partner Nathan Anderson, once a schoolteacher, manages inventory acquisition and sales. Russ Meyer is a silent partner. Today, the three Instant Auto Credit locations retail 180 vehicles a month.
“Old-school methods just couldn’t keep up with our increased recon volume,” Ireland said, “so I started looking for a product that would eliminate the guesswork and confusion of tracking vehicles through recon. Eighteen months ago, we implemented a rapid reconditioning T2L workflow system."
T2L is more than a practice — it is an automated way to take waste out of recon operations, plug in continuous cycle improvement and unify the team around a structured process of work steps and work tasks that organizes their day, helps them work smarter and faster and reduces your T2L to three to five days.
“Our time-to-line has decreased 35 percent. Our holding costs have also declined as a result, and we have increased inventory turn by getting more cars to the front line in less time,” Ireland said.
Dan Oakes operates Oakes Auto, the Kansas City area’s largest independent dealer. “Because dealers don’t actually write a check out of the business account for holding costs, they don’t see what recon delays can cost them,” he said.
“Old-school dealers focus on overall front-end grosses. If they instead were to concentrate on improving recon and inventory management, front-end gross would be better, and inventory would turn faster.
“Managing recon processes for efficiency is the main focus here because a car is not for sale until it’s shown online or on the lot. The holding cost clock starts once I own the unit. We are very mindful of its ticking,” Oakes said.
“Remember,” French said. “These things we sell have wheels on them for a reason. Keep them turning!”
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BMW Dealer Talks about Boosting Used Car Sales Volume and Velocity
SARASOTA, FLA - Victor Young is managing partner and president of BMW of Sarasota, Lamborghini Sarasota, Land Rover Ocala, Jaguar of Ocala and a used car dealership, International Auto Spa. BMW of Sarasota sells about 1,200 preowned vehicles a year.
As a dealer of high-end vehicles to an affluent community, BMW of Sarasota depends on its ability to merchandise premium-tier, front-line inventory reconditioned and detailed to the highest standards.
“At the same time, we can’t over-recondition these cars or allow them to sit,” Young said.
Getting used cars through the recon process efficiently, correctly and aesthetically pleasing had been a 25-day assembly-line challenge for BMW of Sarasota.
It was an unacceptable length of time, Young recalled. “We’re now below five days, which includes parts holds,” he said.
The dealership’s original, non-automated recon practices led to delay and frustration. Young said the inability to extract answers about bottlenecks and delays — or discover how long it was actually taking recon to process vehicles from acquisition or trade to the front line — was unsatisfactory.
“As we talked about this,” he said, “we realized we never had an accurate measurement on precisely how long our recon processes were taking. In 2015, BMW of Sarasota installed recon reconditioning workflow software. "I knew it would help us get to a true recon time-to-line number, Young said.”
Today, Young has centralized recon in a separate facility on the property. Lamborghini recon is at that dealership, and he said technicians are privileged to work there because they don’t have to “sell” inspections to a retail customer.
He enforces strict adherence to rapid reconditioning best practices.
“I’m a private pilot. Without a preflight checklist, a pilot is likely to miss something that might be life threatening,” Young said. “No one here works on our used cars unless they’re all in with using this Rapid Recon system. If they’re not, they’re off the line.”
One individual taken off the line was a former used car manager who fought against this policy. Young replaced that manager with one who did embrace his time to line or T2L goals. Within two weeks of making that change, Young watched BMW of Sarasota’s original 19-day T2L drop to 4.5 days.
At this much more efficient T2L rate, gross margins improved. Today, BMW of Sarasota average $1,000 more per-car gross because fresher vehicles hit the front line sooner. Newer inventory also frees up capital because inventory turns twice as fast — from a 57-day supply to a 25-day supply.
“Faster recon has helped us reduce capital expenditures by more than $1 million per month,” Young noted.
This dealer has also rebalanced inventory mix to improve recon throughput. He cut his non-CPO unit count to 35 percent of total used car inventory. By focusing on CPO cars and CPO-quality trades, recon requirements and costs are less, the vehicles reach sale-ready status quicker and they command more sale margin. Lease returns remarketed by the dealership offer similar advantages.
“These cars give us more velocity through recon, so the investment in them is going where it should — into the car. We’re not losing or misplacing cars parked out back as sometimes happens with non-CPO cars,” he said. Every night, lease returns, which might be dropped off on a back lot, are scanned and loaded into the workflow software so that every car is “on the grid” and being measured.
“This tool gives you indicators about what’s changing in the business,” Young said. “Everything might look wonderful, and then you see a kick up in time to line. In a recon operation not managed by this kind of technology, the reasons you’d hear for why the wheels slowed down would be all over the place, but we look into Rapid Recon and see where we’re stuck.”
Corrective actions might be finding a more productive and responsive sublet for paint and dent, for instance. “Little things can happen that aren’t often easily noticed, but rapid reconditioning software lets me keep my finger on the pulse so I can see anomalies or red flags as they occur,” Young said.
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Automotive Industry Expert Cory Mosley Launches MOSLEYB2B.COM to Help Vendors Win More Sales
RICHMOND, VA – August 17, 2018 – Progressive automotive retailing expert Cory Mosley, CSP, launched today MOSLEYB2B.com, a strategic consulting and presentations communications coaching service to help vendors to auto dealers win more sales.
“Having spent almost two decades working with and advising dealers, associations, and manufacturers, I have developed a unique perspective on how to truly penetrate a market and help clients become thought leaders in their given product category,” said Mosley, a distinguished auto industry strategist, trainer and speaker.
“I help accelerate the growth of vendors who are truly committed to helping our Industry remain strong and profitable, by helping them move their prospects to YES and next steps to win more deals,” Mosley said.
MOSLEYB2B.com is a Division of Mosley Automotive, which Mosley founded in 2004. Over more than 20 years, he has established himself as a steadfast expert dedicated to helping his clients sell more, decrease expenses, and increase net profit.
MOSLEYB2B offers two critical business-enhancement services, both calculated to help clients become thought leaders, scale for opportunity more quickly, and set and reach new levels of sales growth.
Working with clients’ internal teams, MOSLEYB2B delivers:
Strategic Consulting:
Competitive advantage strategy development
Dealer and OEM market penetration strategy development
High ROI market strategy development; and,
Thought leadership marketing and positioning strategies
Presentation Skills Coaching & Content Development:
Coaching with Cory, a one-day program featuring skills improvement and action plan development, with on-camera role play and training
On-site coaching for sales teams with Cory at your facility, working with your group to build persuasive and engaging presentation skills across your organization
Content development and curation, leveraging MOSLEYB2B’s extensive experience creating powerful keynote, sales, and OEM RFP stand-up presentations
MOSLEYB2B also helps executive, sales and marketing professionals use story-telling skills, translate data into compelling and convicting observations and sale points, use voice tone and engagement techniques to build trust and convey conviction, and to guide audiences toward decision or action next steps.
Mosley’s credentials include working with high-profile dealer groups, Tier 1 vendors, dealer associations, and multiple OEMs. He is Certified Speaking Professional (CSP), accredited by the National Speakers Association. His progressive and thought-provoking articles and columns have appeared in leading automotive retail periodicals. He is the author of the highly rated book, “The Way I See It, Thoughts, Musings and Commentary from a Retail Car Guy,” and he is the creator of the Mosley 24/7 On-Demand Virtual Training System. Mosley is a sought-after dealer-association keynote speaker, a nationally recognized workshop and seminar leader, and a 15-time NADA Speaker. He also hosts Progressive Retail with Cory Mosley on the CBT Automotive Network. For more information, visit MOSLEYB2B.com.
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Retail Automotive Software Leader Bridget Townsend Joins Rapid Recon
PALO ALTO, CA, August 1, 2018 - Rapid Recon, the established leader in Time-to-Line (T2L) workflow™ software and reconditioning center transformation, announced today that retail automotive software development leader Bridget Townsend has joined as Vice President of Development.
“Bridget is a well-established innovator with a remarkable record of leveraging software to bring operational and profitability solutions to auto retailers. Before choosing to join Rapid Recon, she was actively pursued by some of the best-known technology companies in this space. We are delighted she chose to join the Rapid Recon Team,” said Dennis McGinn, Rapid Recon founder and CEO.
Townsend most recently was COO and co-founder at Vin Voyager. She had been vice president of Vendor Management and Vice President of Market Performance for, respectively, DealerSocket and Dealertrack.
“I’ve been involved in software development and implementation within the automotive sector for 18 years, and this product, Rapid Recon, has such a direct and material impact on a dealer’s business. I wanted to work with this team and solution whose high value is very apparent and very measurable,” Townsend said. Rapid Recon development resources now report to her.
“Rapid Recon has grown 50 percent in the last 12 months as dealers continue to embrace our intuitive reconditioning software that reduces their recon times to just a few days, making recon more profitable for the dealership,” McGinn said. “Dealers using our workflow solution enjoy ROI results of $50 for each dollar spent on the software.”
Townsend compared reconditioning software’s contribution to market efficiency to the advantages inventory management systems brought to the business. “Every dealership should be using this time to line workflow software to combat margin compression. It’s a real miss for dealers to not want to drive margin from this existing part of their business,” she said.
Rapid Recon software improves used car inventory turn and builds continuous improvement and work accountability disciplines into recon processes and its personnel.
“As we continue to implement Rapid Recon in stores of all sizes, including large, well-established groups, Townsend and her development team will ensure that Rapid Recon remains the most productive, reliable, stable, mobile, and transformative solution for improving the profitability of the dealer’s used car operation,” McGinn said.
Rapid Recon benchmarks and best practices help GMs, used car managers, and service managers fine-tune their reconditioning methods and efficiency to achieve faster time to market that retains vehicle gross. www.rapidrecon.com
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Fidelis PPM Adds Remote Auto Repair to Help Indy, BHPH Dealers Sell More Cars
Independent and Buy Here-Pay Here (BHPH) dealers will attract more customers and sell more cars by offering shoppers Fidelis PPM preventive maintenance now including at-home or at-work vehicle repair services.
Fidelis PPM has teamed with GetWrench.com mobile vehicle maintenance services to give dealers that offer their customers Fidelis prepaid maintenance plans extra competitive advantage in their markets.
Fidelis PPM maintenance plans feature discount-priced oil, filter, and tire rotation services. The added GetWrench.com service, called Wrench, is a no-charge upgrade for dealers and their customers. Dealers either pre-load or sell these plans. Plan savings and this new service convenience impress customers, who remember the dealership’s special touch.
“Impressed customers say great things about their dealer – and dealers that build maintenance convenience into buyers’ schedules to keep their vehicle investment running longer become repeat customers,” says Ryan Williams, President of Fidelis PPM.
“It’s proven that car buyers who service their vehicles at the dealers tend to purchase other cars there, but independent and BHPH dealers who lack service facilities for customers can lose this connection,” Williams added, “which our program including Wrench services reinvigorates.”
Wrench is a full-service shop without the shop, offering a full range of maintenance services from oil changes and tune-ups to brake jobs and no-starts. Wrench staffs ASE-certified technicians and the tools and parts to maintain or repair most any car and service need. Fidelis PPM plans with Wrench now service independent and BHPH dealers in the Seattle, Portland, San Diego, Las Vegas, and Phoenix markets.
“Customers schedule with us using our app, website, or phone, and our expert mobile technicians arrive at their home or place of business fully equipped to deliver excellent results. Our convenience strengthens positive impressions about their dealer,” says Wrench Co-Founder Casey Willis.
Wrench completes all scheduled Fidelis PPM services at no charge to the customer. The customer pays for any additional parts and labor they agree to if identified by the Wrench technician. Wrench also provides a 12-month/12k mile warranty with any of these additional services.
About Fidelis PPM
Fidelis PPM, a CU Direct company, turns prepaid maintenance into a brand-building, revenue-generating retention machine. Developed by dealers, Fidelis PPM knows the importance of substantiating ROI from its products. Powered by Driv Customer Retention Software, Fidelis PPM provides an easy-to-use interface for at-a-glance tracking of dealers’ ROI on their PPM program. For more information, visit www.getfidelis.com or email Williams at ryan@getfidelis.com
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TagRail™ Announces Market Scan and F&I Express Integrations for Online F&I Shopping
DUBLIN, CA – February 2018 – TagRail™, the creator of DealerTag™ and the Lexus Plus CEM App, announced today the integration of Market Scan and F&I Express services into its new Digital Retail Platform.
Now TagRail’s platform provides shoppers a transactional-specific, penny-accurate vehicle finance and aftermarket product check-out and delivery experience from their livingroom to the showroom.
These integrations populate TagRail’s F&I tool with:
- VIN-, customer-, and location-specific and penny-perfect financing options from more than 1,200 lenders driven by industry-leading Market Scan data and calculation engine
- Advanced upfunnel F&I aftermarket products and prices through F&I Express, featuring product and VIN-specific options from over 150 vendors
“Now TagRail gives shoppers transaction-specific auto finance, warranty and other aftermarket product prices, not estimates, so there’s no surprises when they come to the showroom to finalize the deal,” says David Luce, TagRail VP of Sales.
Market Scan’s mScanAPI serves up lender policies and rules, rates, residual values, all manufacturer rebates and incentives, and all participating dealer’s terms, all automatically figured into the finance or lease payment delivered through the TagRail platform.
“Using our penny-certain and extremely comprehensive data, TagRail has the most robust and accurate online finance tools available,” says Rusty West, Market Scan’s President and Co-Founder. “We track every parameter, policy, and factor that can impact an automotive transaction.”
F&I Express, a leader in online F&I connectivity, offers auto retailers and their customers the largest aftermarket provider network. This integration helps dealers push aftermarket product-specific descriptions and prices upfunnel.
“We know that online shoppers who have educated themselves about the car-buying experience, including aftermarket products that can enhance and protect their investment, flow through the showroom delivery quicker – and tend to purchase more aftermarket products than if they waited until learning about them in the F&I office,” says Brian Reed, F&I Express President and CEO.
For information and a demo, contact David Luce at dluce@tagrail.com or cell at 702-493-3300.
About TagRail
TagRail CEM brings back joy to visiting an auto dealership. Delivering a great experience is hard work. DealerTag makes it more manageable by helping dealerships systematically engage everyone: your customers, your front line, and your leadership. Offering mobile and online tools for engaging, tracking, and monitoring workflows throughout the dealership, TagRail brings modern business process management and oversight to automotive retail. www.tagrail.com
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TagRail™ Launches Digital Retail Platform that Pulls Shoppers from Livingroom to Dealer Showrooms
DUBLIN, CA – January 18, 2018 – TagRail™, the creator of DealerTag™ and the Lexus Plus CEM App, announced today the general availability of its Digital Retail Platform. It is a dealer-customizable and brandable online car-buying tool to help dealerships attract, engage, and close more online shoppers through a frictionless online transition from their “Livingroom to the Showroom.”
“Our goal is to have the consumer complete about 90-95% of the transaction at home online and to have a frictionless delivery experience when he or she arrives at the dealership,” says David Luce, TagRail V.P. of Sales.
“This platform pulls shoppers forward through the sales funnel, so 70% will complete their transaction compared to 30% on other types of online digital platforms,” said TagRail CEO Kiran Karunakaran.
“And we know that online purchases average $500 to $700 higher in gross than do walk-in transactions,” Karunakaran added.
Dealership CSI increases where consumers enjoy this type of near-total livingroom shopping and buying experience. Likewise, when customers are offered online, self-selected product options they upsell themselves, resulting in higher per-vehicle retail dollars.
Dealers easily customize the tool’s sequence of activities by which customers will engage its dynamic interface, based on user behavior analysis or dealer preference:
- Trade-in appraisal, using guides from Black Book, Kelley Blue Book, and NADA, depending on dealer preference
- Accessories, offers dynamic and colorful product options and descriptions for the dealer’s choice of providers to help shoppers view and choose customization products
- Rebates, to help shoppers apply incentives to their vehicle choice
- Protection, a menu of dealer-selected, VIN-specific vehicle protection products, including service contracts, GAP, and other investment-protection products
- Payment, enables users to leverage a soft credit pull to calculate a penny-perfect payment for finance or lease options.
- Delivery Option, vehicle delivery or pick up at dealership
- Credit Application, pushed into RouteOne or Dealertrack platforms to save the dealer time and streamline the delivery process
A showroom visit is necessary to finalize the trade appraisal and complete documents required for vehicle delivery.
This digital shopping solution captures user activity to point the dealership to opportunities for continuous improvement and analysis while it pushes hot leads and order-pending opportunities to the dealership’s CRM and finance platforms.
“TagRail’s new Digital Retail Platform provides users penny-perfect payments by running a soft pull and providing users accurate VIN-specific warranty and aftermarket pricing, and accurate and current rebate information in an online platform providing great communications with the consumer and full disclosure. With the online in-store need the final trade appraisal, the goal is to deliver the vehicle in less than one hour,” Luce noted.
For information and a demo, contact David Luce at dluce@tagrail.com or cell at 702-493-3300.
About TagRail
TagRail CEM brings back joy to visiting an auto dealership. Delivering a great experience is hard work. DealerTag makes it more manageable by helping dealerships systematically engage everyone: your customers, your front line, and your leadership. Offering mobile and online tools for engaging, tracking, and monitoring workflows throughout the dealership, TagRail brings modern business process management and oversight to automotive retail. www.tagrail.com
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Rapid Recon 2017 Winner Acceleration Awards
Dealers using Rapid Recon workflow software are recovering hundreds of thousands of dollars a month by being being faster and more efficient moving inventory through reconditioning to the sales line. Rapid Recon was recently named a winner of Dealer Marketing Magazine's Acceleration Awards.
Rapid Recon's benchmarks and best practices help fixed ops directors, general managers, used car managers, and service managers fine-tune their reconditioning processes to achieve faster inventory cycle times, which increases inventory turn and vehicle gross, lowers holding costs, and optimizes service facility utilization. The system is user-friendly, and employee training is quick and easy. www.rapidrecon.com
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Traffic Control CRM Upgrades its Mobile App with Acuant Auto-Fill Driver’s License Scan Technology
Traffic Control, the CRM, ILM, and EAM (employee activity management) solution for dealers retailing 50 to 150 vehicles a month, has upgraded its mobile app with Acuant, Inc.’s data capture and auto-fill technology.
Now dealership sales teams will scan and capture customer information instantly and conveniently by using smartphone cameras, whether on the lot, in the showroom, or on the service drive. With this upgrade, personnel engaging customers will never need to disengage from them - if only momentarily - to capture and secure personal data.
“For Traffic Control users, this integration speeds up the sales process, secures sensitive customer data in the Cloud and then auto-populates Traffic Control so that information is always readily accessible for working the deal or following up,” said Brendan Hurley, Co-Founder, Traffic Control CRM.
Acuant’s data capture and auto-fill technology provides for mobile photo-capture simplicity and speed. Its process eliminates data-entry errors and creates a secure digital record that reduces the risk of information exposure to the public. With Traffic Control’s mobile app upgraded with this technology, there is no longer the liability risk associated with paper driver’s license photocopies or scans left in copiers or scanners.
“Every second eliminated from processes that involve a customer’s decision and buying process aids in increasing sales conversion rates. Today’s customers not only value high tech and efficient processes but they demand them. Acuant also allows for a worry-free transaction; with driver’s license data securely stored, customers are free to focus on the test drive and evaluating options and not wondering who has access to their private information,” said Yossi Zekri, CEO, Acuant.
Traffic Control is a CRM, internet lead management (ILM), employee activity management (EAM) and desking tool empowering dealerships to monitor and control sales and leads opportunities closely, capture be-backs and declined service sales, and better manage employee activities.
A low-priced, high-value CRM for smaller dealerships, Traffic Control – now in its 10th year - also features mobile apps, it monitors and manages incoming and outgoing calls, offers document scanning for secure and efficient document management, provides Cloud email and messaging, and phone and text consolidation among stores and their customers. Traffic Control provides users consultative and instant support, monthly tune-ups, free online one-on-one user training, and system alerts should the dealership slip behind on its EAM activities. Traffic Control integrates with dealer management systems from Autosoft, Auto-Mate, Adam Systems, and others.
About Acuant
Acuant Inc. is a global technology company that provides comprehensive Identity Verification solutions responding to various levels of risk and assurance requirements. Utilizing patented technology Acuant transforms data intake into a business-enhancing proposition while instantly reducing the risk of fraudulent transactions. Acuant’s intelligent engineering is made to work in any industry in any environment with compatibility for Windows, iOS, Android, Hybrid and HTML 5- and built to allow meeting the highest level security requirements and regulations such as KYC, PII, HIPAA, and AML. Partners include start-ups, Fortune 500, and FTSE 350 organizations in all industries including Government, Financial, Healthcare, Hospitality, and Security. www.acuantcorp.com
About Traffic Control
Traffic Control is a CRM, internet lead management (ILM), employee activity management (EAM) and desking tool that allow dealers to monitor and control sales and leads opportunities closely. It features the benefits dealers expect, including mobile apps, Tell-U-Phone, Cloud email and messaging, document scanning for secure and efficient document management, and consolidated voice, email, and texting communications. www.trafficontrolcrm.com
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