If you look at the highest-performing dealerships, they have effectively established an influential culture that can overcome the potential negative influences of poor dealership culture. Some observations of how company culture can help or hurt your business are in the latest article from AMT. Read the full article here.

Your website is your first impression for folks looking at dealerships online. Not only is it a representation of your brand, but it’s also a way to attract new customers. An effective and inviting website could be your best salesperson, and a sub-par one can cause damage. There are a few areas you can work on to make your site more valuable. Read the article.

If you want to grow your dealership's success faster, slow down and take the time to hire the right people. Be mindful of these items:

Job Descriptions

One-sided Interviews

Desperation

Fact Checking

Your dealership employees are a reflection of your brand. They are who your customer interacts with, purchases from, and need to build trust with before they make their vehicle purchase. Each new hire costs...(Read more)

No matter how well your dealership is doing in sales and against the competition, there is always room for growth. It’s as simple as asking yourself a few questions that explore how your dealership performance can improve. 

Three of the most significant areas in your dealership that will always require improvement revolve around your customers and your staff. See the full article here.

When it comes to reconditioning, does your team nail it? Here are 4 areas where your attention makes a difference.

1. Vehicle Quality

2. Parts Choices

3. Include the Team

4. Speed and Accuracy

Read the rules here.

Did they tell you it was ok to call them?

Communication is one of the most important aspects of running a thriving dealership. Customer service is improved, financial operations are streamlined, departments work together much more effectively, and more. Customer contact is the very core of what keeps business moving at a dealership. Without customers, there would be no business – plain and simple. 

There have been recent significant changes in how dealerships conduct business. More and more dealerships have entered the digital age of technology to serve their customer’s needs better. But how do you create a system of communication amongst your customers that not only shows your location is “current,” but is also capable of meeting their ever-growing demands? Within moments of a customer landing on your website, they know if they want to do business with you. Take a more in-depth look. 

Time is of the essence when turning cars through recon. Don't let your process cost you.

A recent article published on the AMT website discusses ways to speed up vehicle sales with a focus on reconditioning practices. The five "tips" are noted below, but the full article (linked below) is worth a quick read for anyone looking to shave days off their turn times.

1) Post descriptions, photos, videos, and prices ASAP

2) Have A Reconditioning Team Ready 

3) Buy Better Cars 

4) Give Proof 

5) Automatic Approval 

Read the full article on the AMT site.

Being active in the community can drive more activity on your dealership lot. There are other benefits, too. Read the article.

The most important conversations for your business are happening online. Customers in the car-buying market are 90% more likely to visit your site if your dealership has favorable online reviews. Navigating the digital reviews landscape can be daunting, but success in maintaining your dealership's online reputation is within your reach. Learn how: Read the article.

Research shows what you already know: engaged employees are more productive, more loyal, and more profitable.

The folks at TINYPulse performed an in-depth study of employee engagement in 2019, and here are some of the top-line takeaways:

Employee loyalty is decreasing - 43% of workers would be willing to leave their companies for a 10% salary increase

Leadership teams lack self-awareness - While 39% of managers strongly agree that management within their organization is transparent, only 22% of employees feel the same way. `

Workers need better direction - Less than half of employees feel that their promotion and career path is clear to them.

Employees aren’t getting the recognition they deserve - Only a third of workers received recognition the last time they went the extra mile at work.

Employees care deeply about their coworkers - 91% of people rate their coworkers positively, and yet just 9% of people think their average coworker is very happy. `

Most cultures are decidedly mediocre - Less than one-third of people believe they have a strong culture. `

The #1 factor that predicts performance is the level of support provided by managers. 

Here are some ways to promote engagement in your organization.