Cars.com

Pros: Customers really use this a lot to gather information on our products. Great way without being pushy.

Cons:

Pros: The chat produces lots of inquiries and questions. It's handled very efficiently so nobody drops through the cracks if they contact us.

Cons:

Pros: Gathers lots of information for our site leads. Strong in pulling people to us once we give them the opportunity to communicate and share information on chat. It is handled very professionally and confidentially.

Cons:

Pros: Customers like just browsing, when they see something they like they start the chat, gets the ball rolling. High closing percentage.

Cons:

Pros: The communication is really good through the chat, keeps the customer engaged and informed, all works towards making the deal.

Cons:

Pros: Communication tool works very well. Lots of questions and leads.

Cons:

Pros: Funnels leads and information all into one place for us to follow up. Manages this very well. I can't imagine working without them

Cons:

Pros: They do a good job. Seem to be pretty short and sweet with their messages.

Cons:

Pros: Easy to use to ask questions and get information or look at vehicles with good follow up.

Cons:

Pros: Interaction is very smooth. Communication is good.

Cons: