I've been a fan of Jeffrey Gitomer for years; ever since I read Customer Satisfaction is Worthless, Customer Loyalty is Priceless. In this video Mr. Gitomer discusses how many businesses go crazy with cost cutting measures that end up costing them business. "It never ceases to amaze me, what business people do to save a nickel that ends up costing them thousands", says Gitomer.

My contention is, that in the car business, it's not the nickels we save, but the extra nickels we try to make, that cost us thousands. Overpricing cars costs traffic. Overselling in any department costs us our reputations and any customer loyalty we might be able to develop.

Don't get me wrong, I'm all for profit - but don’t step over dollars to pick up nickels. And THIS is what our reputation is with the public:

I've been a fan of Jeffrey Gitomer for years; ever since I read Customer Satisfaction is Worthless, Customer Loyalty is Priceless. In this video Mr. Gitomer discusses how many businesses go crazy with cost cutting measures that end up costing them business. "It never ceases to amaze me, what business people do to save a nickel that ends up costing them thousands", says Gitomer.

My contention is, that in the car business, it's not the nickels we save, but the extra nickels we try to make, that cost us thousands. Overpricing cars costs traffic. Overselling in any department costs us our reputations and any customer loyalty we might be able to develop.

Don't get me wrong, I'm all for profit - but don’t step over dollars to pick up nickels. And THIS is what our reputation is with the public:

Why don't more folks purchase cars online? I don't mean shop, I mean purchase.

I read about this Nielsen Study on MarketingPilgrim.com tonight; Why Shoppers Love Online Most of the Time

The First Moment of Truth - the FMOT - is more likely to occur in a store when a consumer needs reliabilty and safety. I think this describes large purchases, made rarely - like cars. Purchases that might need service - like cars. Purchases where you want to make sure the store is there in a year, if you have a problem - like cars.

Why don't more folks purchase cars online? I don't mean shop, I mean purchase.

I read about this Nielsen Study on MarketingPilgrim.com tonight; Why Shoppers Love Online Most of the Time

The First Moment of Truth - the FMOT - is more likely to occur in a store when a consumer needs reliabilty and safety. I think this describes large purchases, made rarely - like cars. Purchases that might need service - like cars. Purchases where you want to make sure the store is there in a year, if you have a problem - like cars.

I came across this post this morning on Search Engine Watch - New Killer Facebook Broad Targeting Options. One of the broad options is an "Auto Intender" category.

Will you be hopping on board?

I came across this post this morning on Search Engine Watch - New Killer Facebook Broad Targeting Options. One of the broad options is an "Auto Intender" category.

Will you be hopping on board?