At Autosoft, we pride ourselves on customer service and have done so for over 25 years. So when a current customer’s service manager walked out without notice, the general manager was at a loss for what he was going to do. The parts manager just joined the team, the old advisor quit and the new advisor wasn’t due to start for another week. That left him with a brand new crew with no experience and a service department without the ability to wait on customers!!! Out went the phone call to the local business development manager… “can you help?”

This is where my question comes in… Does your staff have the training, knowledge and empowerment to understand how to answer this question? Do they know how critical it is to answer quickly and with enthusiasm?

A customer seeking help is going to be your best advocate or worst reference based upon the way your staff answers the question and with what kind of attitude. What value could you possibly place on this customer if you were able to help him out of the problem? Do you think he would share that experience, especially in today’s environment of social media? Do you think he would share if you couldn’t help him?

Fortunately, the answer from our local rep came swiftly and very professionally as a resounding “YES.” Even though we sell training and we obviously had this customer at a disadvantage, our answer was to extend a hand, get the customer back up and running and THEN offer additional training, if so desired, for additional people on his staff to be cross-trained. But the customer’s immediate needs came first.

Training is critical. The time to know how your staff will answer is BEFORE the question is asked.

At Autosoft, we pride ourselves on customer service and have done so for over 25 years. So when a current customer’s service manager walked out without notice, the general manager was at a loss for what he was going to do. The parts manager just joined the team, the old advisor quit and the new advisor wasn’t due to start for another week. That left him with a brand new crew with no experience and a service department without the ability to wait on customers!!! Out went the phone call to the local business development manager… “can you help?”

This is where my question comes in… Does your staff have the training, knowledge and empowerment to understand how to answer this question? Do they know how critical it is to answer quickly and with enthusiasm?

A customer seeking help is going to be your best advocate or worst reference based upon the way your staff answers the question and with what kind of attitude. What value could you possibly place on this customer if you were able to help him out of the problem? Do you think he would share that experience, especially in today’s environment of social media? Do you think he would share if you couldn’t help him?

Fortunately, the answer from our local rep came swiftly and very professionally as a resounding “YES.” Even though we sell training and we obviously had this customer at a disadvantage, our answer was to extend a hand, get the customer back up and running and THEN offer additional training, if so desired, for additional people on his staff to be cross-trained. But the customer’s immediate needs came first.

Training is critical. The time to know how your staff will answer is BEFORE the question is asked.

Summer Driving School Webinars and Boot Camp In-Person Training a Success

WEST MIDDLESEX, PA – Oct. 16, 2014: Autosoft, Inc., introduced two new, free training programs to improve customers’ system utilization this summer, and achieved tremendous results. Summer Driving School, a live, weekly webinar series, and Boot Camp, an in-person, hands-on training event hosted at Autosoft’s corporate headquarters in September, were well attended and highly rated by those who participated. 

More than 1,700 auto dealers and staff attended Summer Driving School, a series of live webinars hosted by Autosoft every week in June, July and August. Each webinar was presented by a software support expert and provided instruction on common dealership processes, including month-end accounting procedures, bank reconciliation, service-to-payroll integration, daily operating controls, franchise financial statements and other frequently performed processes. The series was recorded and is archived on Autosoft’s website for customer access, and more than 800 additional customers have tuned-in to date.

Autosoft hosted more than 115 dealers and staff for the first-ever FLEX Dealership Management System (DMS) Boot Camp training from Sept. 22-25. This free, hands-on training event was held at Autosoft’s corporate headquarters and provided system utilization instruction based on dealership roles in Accounting, Parts, Service, F&I and IT departments.

Autosoft’s in-house experts focused on each application within the FLEX DMS suite to help customers with different levels of experience become more efficient using the software that’s important to their specific job functions.

“One of our greatest strengths is the ability to provide auto dealers with full-service FLEX DMS support from knowledgeable, in-house staff. No-cost training programs like Boot Camp and Summer Driving School are great examples of the ongoing support we know is important,” says Autosoft’s Executive Vice President and Chief Technology Officer Mark Hellbusch.

Stephanie Woeste, Autosoft’s Vice President of Marketing, says, “We listened to customer feedback and recognized a common need for continued system training. Whether our customers have new staff to train or seasoned employees who want to learn more advanced capabilities, we want to provide the best options for training so they get the most value out of their FLEX DMS. We were very pleased to hear from our Boot Camp attendees, who made a point to compliment our knowledgeable and dedicated trainers and the friendliness of our corporate staff. We are a growing company because our employees are deeply committed to our customers’ success, and it’s clearly resonating with customers.” 

About Autosoft, Inc.
Autosoft develops and supports integrated software solutions that simplify business operations to produce better business results for automotive retailers across the U.S. Complete dealership management system (DMS) capabilities with affordable month-to-month support fees are designed to improve dealership processes and profitability, and reduce operating costs. Learning is quick and easy with intuitive applications that result in greater system utilization.  FLEX DMS is built on an open-system platform, giving dealers the most flexible and secure choices for managing and sharing data with OEMs and third parties. Managed hosting services offer convenience and mobility, providing secure and reliable access from any chosen device. Autosoft is the preferred solution of more than 30,000 users in 2,000 car dealerships and consistently receives the highest customer satisfaction and most-likely-to-recommend ratings.

Summer Driving School Webinars and Boot Camp In-Person Training a Success

WEST MIDDLESEX, PA – Oct. 16, 2014: Autosoft, Inc., introduced two new, free training programs to improve customers’ system utilization this summer, and achieved tremendous results. Summer Driving School, a live, weekly webinar series, and Boot Camp, an in-person, hands-on training event hosted at Autosoft’s corporate headquarters in September, were well attended and highly rated by those who participated. 

More than 1,700 auto dealers and staff attended Summer Driving School, a series of live webinars hosted by Autosoft every week in June, July and August. Each webinar was presented by a software support expert and provided instruction on common dealership processes, including month-end accounting procedures, bank reconciliation, service-to-payroll integration, daily operating controls, franchise financial statements and other frequently performed processes. The series was recorded and is archived on Autosoft’s website for customer access, and more than 800 additional customers have tuned-in to date.

Autosoft hosted more than 115 dealers and staff for the first-ever FLEX Dealership Management System (DMS) Boot Camp training from Sept. 22-25. This free, hands-on training event was held at Autosoft’s corporate headquarters and provided system utilization instruction based on dealership roles in Accounting, Parts, Service, F&I and IT departments.

Autosoft’s in-house experts focused on each application within the FLEX DMS suite to help customers with different levels of experience become more efficient using the software that’s important to their specific job functions.

“One of our greatest strengths is the ability to provide auto dealers with full-service FLEX DMS support from knowledgeable, in-house staff. No-cost training programs like Boot Camp and Summer Driving School are great examples of the ongoing support we know is important,” says Autosoft’s Executive Vice President and Chief Technology Officer Mark Hellbusch.

Stephanie Woeste, Autosoft’s Vice President of Marketing, says, “We listened to customer feedback and recognized a common need for continued system training. Whether our customers have new staff to train or seasoned employees who want to learn more advanced capabilities, we want to provide the best options for training so they get the most value out of their FLEX DMS. We were very pleased to hear from our Boot Camp attendees, who made a point to compliment our knowledgeable and dedicated trainers and the friendliness of our corporate staff. We are a growing company because our employees are deeply committed to our customers’ success, and it’s clearly resonating with customers.” 

About Autosoft, Inc.
Autosoft develops and supports integrated software solutions that simplify business operations to produce better business results for automotive retailers across the U.S. Complete dealership management system (DMS) capabilities with affordable month-to-month support fees are designed to improve dealership processes and profitability, and reduce operating costs. Learning is quick and easy with intuitive applications that result in greater system utilization.  FLEX DMS is built on an open-system platform, giving dealers the most flexible and secure choices for managing and sharing data with OEMs and third parties. Managed hosting services offer convenience and mobility, providing secure and reliable access from any chosen device. Autosoft is the preferred solution of more than 30,000 users in 2,000 car dealerships and consistently receives the highest customer satisfaction and most-likely-to-recommend ratings.

Six-time PGA TOUR winner Hunter Mahan and Autosoft kick off 2014-15 season with partnership

WEST MIDDLESEX, PA – Oct. 16, 2014: PGA TOUR star Hunter Mahan and Autosoft, Inc., a leading software provider to automotive retailers, are proud to announce a new partnership to kick off the 2014/2015 season. This is Autosoft’s first sponsorship of a professional athlete and allows the company to feature Mahan’s name, likeness and image in all marketing and advertising. Mahan will display Autosoft’s logo on his left collar and make an in-person appearance at the NADA Convention and Expo (www.nada.org) in January, 2015 in San Francisco, California.

“Autosoft is very proud to team up with such an accomplished athlete as Hunter. He shares our values, and will appeal to our customers with his winning drive, passion for cars, and accomplished golf career” says Bryce Veon, Autosoft’s president and CEO.

Hunter Mahan is one of the elite players on the PGA TOUR, amassing six career victories and finishing the 2014 season sixth in the FedEx Cup Playoffs. “I’m excited to have Autosoft as a partner because we share the same winning spirit and commitment to being the best in our respective fields.  I’ll also be closer to an industry that I love. One of my passions has always been cars and I look forward to being part of a team that serves dealers.” 

Autosoft’s brand promise to dealers is “You Drive”, providing more freedom of choice and flexibility than they would experience with other dealership management system providers. “We give dealers the freedom to run their business in a way that’s best for them. With Autosoft’s FLEX DMS and FLEX Connect program, they can easily integrate software into our dealership management system from the providers with which they choose to do business. They have the flexibility to choose from self-managed or cloud-hosted applications that can be accessed from any device. And, Autosoft offers month-to-month terms and conditions so dealers aren’t locked in to long-term contracts. Hunter’s drive on and off the golf course makes him a winning partner as we build our brand” says Mark Hellbusch, Autosoft’s executive vice president and CTO.

About Autosoft
Autosoft develops and supports integrated software solutions that simplify business operations to produce better business results for automotive retailers across the U.S. Complete dealership management system (DMS) capabilities with affordable month-to-month support fees are designed to improve dealership processes and profitability, and reduce operating costs. Learning is quick and easy with intuitive applications that result in greater system utilization.  FLEX DMS is built on an open-system platform, giving dealers the most flexible and secure choices for managing and sharing data with OEMs and third parties. Managed hosting services offer convenience and mobility, providing secure and reliable access from any chosen device. Autosoft is the preferred solution of more than 30,000 users in 2,000 car dealerships and consistently receives the highest customer satisfaction and most-likely-to-recommend ratings. www.autosoftdms.com.

About Hunter Mahan
Finishing the 2014 season sixth in the FedEx Cup standings and 21st in the world, Hunter Mahan is one golf’s brightest young stars. With a victory at the Barclays during the 2014 FedEx Cup Playoffs, Mahan continues to be one of the most consistent players on Tour and the only player to advance to the TOUR Championship all eight years of the FedEx Cup era. Hunter is a six-time PGA TOUR winner, a three-time Presidents Cup member, and a three-time Ryder Cup member. His unique combination of confidence, consistent performance, and youthful enthusiasm, positions him as one of today’s greats.

Off the golf course, Hunter makes giving back a priority. In 2012, the Mahans founded the Mahan Foundation, through which they support a number of initiatives focused on health and wellness, children, and the military. Hunter is also a national co-chair of the American Junior Golf Association (AJGA).

Six-time PGA TOUR winner Hunter Mahan and Autosoft kick off 2014-15 season with partnership

WEST MIDDLESEX, PA – Oct. 16, 2014: PGA TOUR star Hunter Mahan and Autosoft, Inc., a leading software provider to automotive retailers, are proud to announce a new partnership to kick off the 2014/2015 season. This is Autosoft’s first sponsorship of a professional athlete and allows the company to feature Mahan’s name, likeness and image in all marketing and advertising. Mahan will display Autosoft’s logo on his left collar and make an in-person appearance at the NADA Convention and Expo (www.nada.org) in January, 2015 in San Francisco, California.

“Autosoft is very proud to team up with such an accomplished athlete as Hunter. He shares our values, and will appeal to our customers with his winning drive, passion for cars, and accomplished golf career” says Bryce Veon, Autosoft’s president and CEO.

Hunter Mahan is one of the elite players on the PGA TOUR, amassing six career victories and finishing the 2014 season sixth in the FedEx Cup Playoffs. “I’m excited to have Autosoft as a partner because we share the same winning spirit and commitment to being the best in our respective fields.  I’ll also be closer to an industry that I love. One of my passions has always been cars and I look forward to being part of a team that serves dealers.” 

Autosoft’s brand promise to dealers is “You Drive”, providing more freedom of choice and flexibility than they would experience with other dealership management system providers. “We give dealers the freedom to run their business in a way that’s best for them. With Autosoft’s FLEX DMS and FLEX Connect program, they can easily integrate software into our dealership management system from the providers with which they choose to do business. They have the flexibility to choose from self-managed or cloud-hosted applications that can be accessed from any device. And, Autosoft offers month-to-month terms and conditions so dealers aren’t locked in to long-term contracts. Hunter’s drive on and off the golf course makes him a winning partner as we build our brand” says Mark Hellbusch, Autosoft’s executive vice president and CTO.

About Autosoft
Autosoft develops and supports integrated software solutions that simplify business operations to produce better business results for automotive retailers across the U.S. Complete dealership management system (DMS) capabilities with affordable month-to-month support fees are designed to improve dealership processes and profitability, and reduce operating costs. Learning is quick and easy with intuitive applications that result in greater system utilization.  FLEX DMS is built on an open-system platform, giving dealers the most flexible and secure choices for managing and sharing data with OEMs and third parties. Managed hosting services offer convenience and mobility, providing secure and reliable access from any chosen device. Autosoft is the preferred solution of more than 30,000 users in 2,000 car dealerships and consistently receives the highest customer satisfaction and most-likely-to-recommend ratings. www.autosoftdms.com.

About Hunter Mahan
Finishing the 2014 season sixth in the FedEx Cup standings and 21st in the world, Hunter Mahan is one golf’s brightest young stars. With a victory at the Barclays during the 2014 FedEx Cup Playoffs, Mahan continues to be one of the most consistent players on Tour and the only player to advance to the TOUR Championship all eight years of the FedEx Cup era. Hunter is a six-time PGA TOUR winner, a three-time Presidents Cup member, and a three-time Ryder Cup member. His unique combination of confidence, consistent performance, and youthful enthusiasm, positions him as one of today’s greats.

Off the golf course, Hunter makes giving back a priority. In 2012, the Mahans founded the Mahan Foundation, through which they support a number of initiatives focused on health and wellness, children, and the military. Hunter is also a national co-chair of the American Junior Golf Association (AJGA).

Forgive me for posting as a vendor at #DSES14 this year but I attended many #DSES events over the last several years as a General Manger of a CDJR Hyundai dealership. I was always impressed by the subject matter and the speakers that were chosen to share their knowledge. This was my first year attending as a vendor (Autosoft DMS) and now I am even more impressed with the size and the scope of the show. Not only are there more vendors but now that I am on the vendor side, I am in complete awe of the caliber of dealership personnel that attended. Everyone I met was a sharp, cutting edge, progressive individual who was representing a dealership that wanted to take it's performance to the next level. 

Thank you so much for providing such a quality venue for dealers to learn amazing new ideas to improve their bottom lines and thanks for allowing us vendors to horn in on the action. I, for one, am very thankful to have been part of DSES14.

Forgive me for posting as a vendor at #DSES14 this year but I attended many #DSES events over the last several years as a General Manger of a CDJR Hyundai dealership. I was always impressed by the subject matter and the speakers that were chosen to share their knowledge. This was my first year attending as a vendor (Autosoft DMS) and now I am even more impressed with the size and the scope of the show. Not only are there more vendors but now that I am on the vendor side, I am in complete awe of the caliber of dealership personnel that attended. Everyone I met was a sharp, cutting edge, progressive individual who was representing a dealership that wanted to take it's performance to the next level. 

Thank you so much for providing such a quality venue for dealers to learn amazing new ideas to improve their bottom lines and thanks for allowing us vendors to horn in on the action. I, for one, am very thankful to have been part of DSES14.

WEST MIDDLESEX, PA – August 1, 2014: Autosoft, Inc., an innovative managed services provider in the automotive retail industry, is proud to announce its selection as one of the 2014 Best Places to Work in Western Pennsylvania by the Pittsburgh Business Times.

Autosoft employees were recently invited to participate in an online survey about their work experience; based on results that measure engagement, Autosoft has achieved the honor of being included among a prestigious group of companies.

Rankings will be released at an awards program on Oct. 30, 2014 to be held at the Westin Convention Center Hotel in Pittsburgh, PA. At the event, three companies will be singled out as leaders in their individual employee count-based categories, and an overall highest-scoring company will be named. 

President and CEO Bryce Veon is building on the company’s history of excellence through its employees’ talents and passion. In the past year, Autosoft has doubled in size and has become a highly sought-after place to work. Veon says of Autosoft’s associates, “We look for people who want to be part of the vision of the company—people who want to make a difference. We’ve found very talented professionals to join our team and it’s my responsibility to keep them motivated. Having fun is a big part of that formula”.

Bryce and the rest of Autosoft’s leadership team are as focused on making the office a positive environment where creativity is nurtured and rewarded, as they are on making Autosoft’s software the best automotive dealership management solutions available. Veon says “Employees feel a part of something larger, a family committed to the same goal and to investing in each other. To attract the best software developers, product managers, sales associates, customer support staff and other skilled professionals, we’ve examined what makes for a great workplace, the issues that employees deal with and the best ways to make Autosoft’s employees’ work and personal lives mesh”. This philosophy has resulted in programs designed to make employees happier, healthier, more engaged with the community in which they work and aware of how appreciated they are by Autosoft’s leadership.

The company has established a wellness program to help employees achieve better health and manage stress, while the Autosoft A-Team keeps the workplace energetic. The committee behind the A-Team hosts cookouts, associate cook-offs, themed days at the office, and social outings to build team spirit and connection. Through the Autosoft Cares committee, the company organizes activities and fundraisers that give back to the communities Autosoft and its employees call home.

“From giving each employee the power to make decisions and take calculated risks without the fear of failure, to developing programs that show them how much they’re valued as members of the team, we aim to make Autosoft an environment where people can grow professionally without sacrificing their personal health and well-being”, Veon said.

About Autosoft, Inc.
In an established automotive retailing marketplace, Autosoft, Inc., headquartered in West Middlesex, PA with offices in Dayton, OH is breaking the mold with innovative, user-friendly technology and business-friendly terms and conditions. Through new managed services solutions, customers throughout North America now have convenient, affordable access to the tools they need to run a car dealership from any Internet-enabled device. We are proud that we put customers first, with over 30,000 users in 2,000 car dealerships, and that we have a growing associate team that lives this practice of exceptional customer care and support.

For more information about Autosoft, call Autosoft Marketing at 800-473-4630, email marketing@autosoft-asi.com or visit the website at www.autosoftyoudrive.com . 

WEST MIDDLESEX, PA – August 1, 2014: Autosoft, Inc., an innovative managed services provider in the automotive retail industry, is proud to announce its selection as one of the 2014 Best Places to Work in Western Pennsylvania by the Pittsburgh Business Times.

Autosoft employees were recently invited to participate in an online survey about their work experience; based on results that measure engagement, Autosoft has achieved the honor of being included among a prestigious group of companies.

Rankings will be released at an awards program on Oct. 30, 2014 to be held at the Westin Convention Center Hotel in Pittsburgh, PA. At the event, three companies will be singled out as leaders in their individual employee count-based categories, and an overall highest-scoring company will be named. 

President and CEO Bryce Veon is building on the company’s history of excellence through its employees’ talents and passion. In the past year, Autosoft has doubled in size and has become a highly sought-after place to work. Veon says of Autosoft’s associates, “We look for people who want to be part of the vision of the company—people who want to make a difference. We’ve found very talented professionals to join our team and it’s my responsibility to keep them motivated. Having fun is a big part of that formula”.

Bryce and the rest of Autosoft’s leadership team are as focused on making the office a positive environment where creativity is nurtured and rewarded, as they are on making Autosoft’s software the best automotive dealership management solutions available. Veon says “Employees feel a part of something larger, a family committed to the same goal and to investing in each other. To attract the best software developers, product managers, sales associates, customer support staff and other skilled professionals, we’ve examined what makes for a great workplace, the issues that employees deal with and the best ways to make Autosoft’s employees’ work and personal lives mesh”. This philosophy has resulted in programs designed to make employees happier, healthier, more engaged with the community in which they work and aware of how appreciated they are by Autosoft’s leadership.

The company has established a wellness program to help employees achieve better health and manage stress, while the Autosoft A-Team keeps the workplace energetic. The committee behind the A-Team hosts cookouts, associate cook-offs, themed days at the office, and social outings to build team spirit and connection. Through the Autosoft Cares committee, the company organizes activities and fundraisers that give back to the communities Autosoft and its employees call home.

“From giving each employee the power to make decisions and take calculated risks without the fear of failure, to developing programs that show them how much they’re valued as members of the team, we aim to make Autosoft an environment where people can grow professionally without sacrificing their personal health and well-being”, Veon said.

About Autosoft, Inc.
In an established automotive retailing marketplace, Autosoft, Inc., headquartered in West Middlesex, PA with offices in Dayton, OH is breaking the mold with innovative, user-friendly technology and business-friendly terms and conditions. Through new managed services solutions, customers throughout North America now have convenient, affordable access to the tools they need to run a car dealership from any Internet-enabled device. We are proud that we put customers first, with over 30,000 users in 2,000 car dealerships, and that we have a growing associate team that lives this practice of exceptional customer care and support.

For more information about Autosoft, call Autosoft Marketing at 800-473-4630, email marketing@autosoft-asi.com or visit the website at www.autosoftyoudrive.com .