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Reynolds and Reynolds

ERA-IGNITE

 Rate Product
Star Rating Distribution:
2
1
1
1
5
Rating by Job Title:

Contact Info

phone 937.485.2000
explore reyrey.com
Do you work for Reynolds and Reynolds? Claim your company page now!

About the Product

ERA-IGNITE from Reynolds and Reynolds features comprehensive applications that help you confidently manage every aspect of your business operations, whether that’s inside or outside the four walls of your dealership. In addition to the core applications and impressive management reporting in ERA-IGNITE, your dealership can choose from many other products and services that help further increase productivity and efficiency for your employees and enable your dealership to achieve better business results. And, when it comes to service and support, Reynolds offers the best in class.

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Product Summary

Product Overview
ERA-IGNITE Product Overview

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Star Rating Distribution:
2
1
1
1
5

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Just a matter of time before they chase all their customers away
Reviewed by a General Manager November 18th
Recommended: NO
✅ Verified Rating

Pros: Rather bullet proof system

Cons: Where do I begin? No customer service, charge you for everything, no customization, so expensive, AND they charge your vendors (which charge you back) to access YOUR data.

Era Ignite Makes Service Advisors Slower--Huge Thumbs Down
Reviewed by a Service Associate November 13th
Recommended: NO
✅ Verified Rating

Pros: I hear reports are better: great for the bean counters.

Cons: What was easy and fast using blue screen takes twice as long in Ignite. If you're a slow dealership, this may not be a big deal. I work in.a BUSY Toyota dealership and every second counts. This product is the sole reason I have increased my quoted wait times. Horrible design, makes me wonder if they ever consulted with a service advisor (a main user) on what is important. Slowing down my ability to take care of 30 guests a day is not appreciated. I hate this product. Think twice before buying it. Especially if you have a busy service drive. For example: 3651: I could go 31 and edit time billed to ticket as well as time paid to the tech and edit comment, all in 31 (31 meaning one labor operation). Easy efficient fast. Using keyboard strokes only (not slowed down moving hands between keyboard and mouse) Ignite: you have to bounce between keyboard and mouse. You can't edit billed labor, tech time and comments in one screen. More strokes, intermingled with mouse clicks:more time wasted

Works great!
Reviewed by a Dealer Professional October 4th
Recommended: YES
✅ Verified Rating

Pros: Works great and once you get use to it, its easy to use.

Cons: Hard to use at first but once you get use to it, its easy

Good product, works well
Reviewed by a Group Executive September 7th
Recommended: YES
✅ Verified Rating

Pros: I don't have a lot to say. Their product meets our companies needs. I haven't had any problems. I would recommend Reynolds ERA DMS.

Cons:

Archaic software with old DOS-style navigation
Reviewed by Service Associate June 30th
Recommended: NO
✅ Verified Rating

Pros: Fairly robust when properly working

Cons: Archaic software with old DOS-style navigation; interface is kludgy

The dealership has used R&R for 20 years. He likes R&R but it does have room for improvement.
Reviewed by an Owner June 30th
Recommended: YES
✅ Verified Rating

Pros: Serviceable

Cons: Room for improvement

Dealer Rating
Reviewed by a General Sales Manager February 11th
Recommended: YES
✅ Verified Rating

Pros: Easy to use. Great training and great assistance on the phone.

Cons:

Dealer Rating
Reviewed by a Marketing Director Aug 27, 2015
Recommended: NO
✅ Verified Rating

Pros: Support is pretty good once you get through the multi level phone tree.

Cons: This by far has to be one of the worst software systems I have ever used. Reynolds is playing a game of creating revenue by not allowing the dealership to easily export data. They claim this is security related but don't be fooled. I expect my software vendor to create a secure warehouse for my customer data but not hold is hostage, which they do by not allowing automated processes to send data to other vendors even if I approve it. The only way they allow this is for the other vendor to pass the Reynolds certification process - which they charge for, creating more revenue. Even then Reynolds decides what data can be extracted, not me as the dealer. Their user licensing is also ridiculous to manage and I believe done on purpose to confuse things. Stay far from this company. They are doing business like software companies of 10+ years ago, not like software of 2015 should be.

Dealer Rating
Reviewed by a Controller Mar 18, 2015
Recommended: NO
✅ Verified Rating

Pros: You can do what you need to with this system

Cons: Overly expensive for an antique system. You would think for the fees they charge for this DMS that it would have more efficient updates. What few updates they would provide or offer always were connected to additional fees or hardware upgrade costs being required. Stay away from this one if you want to keep more of your hard earned money.

Dealer Rating
Reviewed by an Owner Mar 13, 2015
Recommended: NO
✅ Verified Rating

Pros: point and click

Cons: Dash board doesn't work correctly doesn't coincide with DOC report . They don't have a fix for it. Can't trust sales reps or VP


Contact Info

phone 937.485.2000
explore reyrey.com
Do you work for Reynolds and Reynolds? Claim your company page now!

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