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Stephanie Young

Stephanie Young VP of Sales and Marketing

Stephanie Young Blog Posts

Developing a Successful Automotive Sales Team

Developing a Successful Automotive Sales Team

What do I have to do to develop a great sales team? An ideal sales team of veteran salespeople would allow each dealership to maximize revenue.  In reali…

Auto Sales Training: Building Human to Human Transactions

Auto Sales Training: Building Human to Human Transactions

It’s unfortunate that so many members of the automotive industry when approached with a genuine request to be of assistance, are prone to wondering  “…

The Recruiting Campaign-Brand Image Correlation

The Recruiting Campaign-Brand Image Correlation

In most markets, those seeking jobs are also those buying your goods and services.   So how should companies engage with these candidate/consumers while …

Don’t Tarnished Your Brand with Bad Recruiting

Don’t Tarnished Your Brand with Bad Recruiting

DIY recruiting campaigns can be cumbersome and time consuming, but it can also put a strain on your company image.  There is a growing chasm between compa…

Creating Red Carpet Customer Service

Creating Red Carpet Customer Service

There are probably a thousand reasons or more that customer service and retention is a valuable automotive sales training topic, but here are just nine tha…

Part 2: Automotive Recruiting Tips for Attracting Young Talent

Part 2: Automotive Recruiting Tips for Attracting Young Talent

Transparency is critical to Generation Y and it starts with the job posting.  Dealerships should consider posting information regarding employment directl…

Part 1: Automotive Recruiting Tips for Attracting Young Talent

Part 1: Automotive Recruiting Tips for Attracting Young Talent

One of the retail automotive industry’s greatest challenges is attracting educated and young talent.  Most career seeking university graduates overlook …

Sales Training: Building Relationships on Social Media

Sales Training: Building Relationships on Social Media

Rejection is part of the sales professional experience, but selling is a personal experience for both the salesperson and the buyer. Long sales cycles, en…

Automotive Management Training: Recycling Your Perspective

Automotive Management Training: Recycling Your Perspective

 Perfection is unsustainable, while personal progress is obtainable. Stay green and let yourself grow! When someone claims to be “green”, what first…

Automotive Sales Training: Three Strikes and You are In!!!!

Automotive Sales Training: Three Strikes and You are In!!!!

Both automotive management and sales staff struggle with vendors, prospects and/or clients that fall out of communication after a dynamic conversation.  U…

Winning Teams Recruit and Train

Winning Teams Recruit and Train

Let's Play Ball!!! Wikipedia defines "Teamwork [as] the capability to comprehend and recognize the diverse strengths and abilities in a group setting and …

Management, Service & Automotive Sales Training: Bringing Value

Management, Service & Automotive Sales Training: Bringing Value

"You don't get paid for the hour.  You get paid for the value you bring to the hour.”  ~ Jim Rohn Recently, I had a day in which the time seemed …

Automotive Sales Staff Recruiting Time Management Plan

Automotive Sales Staff Recruiting Time Management Plan

Automotive management tasked with the job of recruiting car sales people in addition to their other duties, often find themselves underachieving in terms o…

Automotive Sales Training: Dressing for Success

Automotive Sales Training: Dressing for Success

Part of my life was spent in Southeastern Oklahoma.  I remember teenage boys coming to the ranch dressed in their "good jeans" with a tucked-in "nice shir…

Automotive Managment Recruitment: Leadership Lessons from the Flock

Automotive Managment Recruitment: Leadership Lessons from the Flock

As an invited guest to the NAS Pensacola National Naval Aviation Museum, I had the honor of attending the “winging” of a group of young aviators.  Rea…

Making a Difference: Sales Performance Training Lesson

Making a Difference: Sales Performance Training Lesson

If the world was devoid of you, what would it be like and contrast that with if you were the whole world?  Which do you think would be the better place?…

Management and Sales Performance Training: Embracing Boredom

Management and Sales Performance Training: Embracing Boredom

It does not happen often, but sometimes I find myself bored.  This week I find myself working remotely with my toes in the sandy.  Without the distractio…

Virtual Duct Tape in a Global Economy

Virtual Duct Tape in a Global Economy

When a friend posted this picture on Facebook, first I laughed and thought back to those crazy college days with pranks and practical jokes involving duct …

Sales Performance Training: Managing Superstars

Sales Performance Training: Managing Superstars

Everyone has worked with Negative Nellie and Cantankerous Craig and seen how they can poison the waters of progress with their hater-aide.  Their less tha…

Tall Tales in the Retail World: Sales and Management Training

Tall Tales in the Retail World: Sales and Management Training

I am a vertically enhanced female which I normally see as a benefit, except when I am trying to buy clothing.  Most of the clothing options for women do n…

Sales Staff Recruiters: Don't Spoil the Apple Barrel

Sales Staff Recruiters: Don't Spoil the Apple Barrel

“What is the number one challenge most dealers have with improving profits?”  1) Employee Turnover, 2) Capital, 3) Inventory, 4) Process, and 5) Recru…

Automotive Sales Staff Impact American Progress

Automotive Sales Staff Impact American Progress

We all must remember, nothing happens in our economy until something is sold!!!   The selling of goods and services is the driving force behind our econo…

Auto Sales Training: Communicate with Impact

Auto Sales Training: Communicate with Impact

Sales letters are important tools for interactive marketing, lead generation and nurturing sales opportunities.  In the age of digital marketing, usuall…

Sales Peformance Lesson: High Jump

Sales Peformance Lesson: High Jump

Following in the footsteps of three generations of outstanding educators, I took on the career of a high school teacher in my early twenties.  Being the n…

Sales Peformance Training: Leaping Over Ordinary

Sales Peformance Training: Leaping Over Ordinary

Recently, I competed for the National Title of Ms. US Forestry Queen and heard several times over the weekend, “You are an extraordinary woman!”  I am…

Failure is an Option in Sales & Management Training

Failure is an Option in Sales & Management Training

Dreams are often the seeds in which goals are grown from, but it takes acting on a dream to achieve a goal.  Sometimes big goals can be as overwhelming …

Sales Training: Diplomatic Immunity from Unreasonable Expectations

Sales Training: Diplomatic Immunity from Unreasonable Expectations

Training Yourself to Be Better at Your Best

Training Yourself to Be Better at Your Best

I have been fortunate in life in that I have been given the opportunity to have worn many hats.  Having a broad level of experiences in life has given my …

Relationship Building is the Key to Sales Success

Relationship Building is the Key to Sales Success

I love going out to dinner when the wait staff remembers me and greets me like a friend.  The looks on my guest’s faces are priceless!!!  Everywhere I …

Customer Service Through Unscripted Caring

Customer Service Through Unscripted Caring

Each year, I make the pilgrimage from coast to coast to spend time with my family.  It is a journey I greatly anticipate as I find myself not only home si…

Management and Sales Performance Training Lesson: Authenticity

Management and Sales Performance Training Lesson: Authenticity

Getting Smart About Automotive Sales Staff Recruiting

Getting Smart About Automotive Sales Staff Recruiting

Sometimes our focus on growing profits can lead us to make decisions that have us working harder and not smarter. For example, cutting corners in regards t…

We All Have a Dream

We All Have a Dream

On August 28, 1963 in front of Lincoln Memorial in Washington D.C., Martin Luther King Jr. delivered a speech that became a pivotal turning point in U.S.…

Do You Have Leaders or Bosses Driving Organizational Success

Do You Have Leaders or Bosses Driving Organizational Success

There is no mystery in the concept that the happier employees are, the more productive they are, resulting in greater profits for your organization.   …

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