We sat down with Clint Pulver at DSES 2019 to ask him the difference between a manager and a mentor. There is always a mentor who steps in and saves the day in every story. They invigorate their staff to desire to connect and learn, enabling their growth. A manager can be both but just because you have the manager job title does not mean you have the mentoring mindset.

Mike Trasatti from Dealer Built talks about how today’s consumer wants to have an experience. How can you make an effortless, seamless experience from scheduling to payment for your customers. Let your service advisors spend time talking to customers to educate them about the services that their car has undergone and will need in the future. It will build trust and help your fixed ops have repeat customers.

Dealer Built - Mike Trasatti from DrivingSales on Vimeo.

AutoLoop - Mike Sowers from DrivingSales on Vimeo.

We collected a lot of interviews at NADA2019, and we're still posting some of the highlights.  In this clip, Mike Sowers, VP of OEM Development at AutoLoop, discusses what some of the most progressive dealerships are doing to address customer experience in fixed ops.