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Amy Taggart

Amy Taggart Marketing Manager

Amy Taggart Blog Posts

IFMG and DealerStrong in Action: the Special Finance SuperGroup Meeting in Las Vegas - September 8, 2014

IFMG and DealerStrong in Action: the Special Finance SuperGroup Meeting in Las Vegas - September 8, 2014

Last week our Director of Sales, Russ DeVries, participated in one of DealerStrong's semi-annual SuperGroup Meetings. Scheduled to coincide with the Indust…

Working Special Finance? Check your Process - our eBook Can Help!

Working Special Finance? Check your Process - our eBook Can Help!

We're continuing our closer look at our new eBook, "Special Finance Quick Start," this week with a peek at the checklist we've developed with DealerStron…

5 Common Mistakes Made in Special Finance - Featuring DealerStrong

5 Common Mistakes Made in Special Finance - Featuring DealerStrong

In honor of our new collaboration with DealerStrong, Greg Goebel, president and CEO and Special Finance veteran, has shared with us the top 5 mistakes that…

New to Special Finance? Or looking to do more? Check out our new eBook with DealerStrong!

New to Special Finance? Or looking to do more? Check out our new eBook with DealerStrong!

We've collaborated with the executives at DealerStrong to put together a new eBook for you about working in Special Finance, all with the goal of helping y…

Message Match + Consistent Process = More Cars Sold!

Message Match + Consistent Process = More Cars Sold!

Welcome to the final entry in our series on the Top 5 Best Practices for Following Up on leads at your store. We've worked our way through the top 4: "Ma…

Working Internet Leads? How's Your Process?

Working Internet Leads? How's Your Process?

This week we're continuing our series on the Top 5 Best Practices for Following Up on leads at your store. We've worked our way through the top 3: "Make …

Stop! Don't Pull that Credit Before You Talk to the Customer!

Stop! Don't Pull that Credit Before You Talk to the Customer!

If you're just joining us, we're still working our way down the list of the Top 5 Best Practices for Following Up on leads at your dealership. So far we've…

Can You Sell Cars if You Don't Sell the Appointment First?

Can You Sell Cars if You Don't Sell the Appointment First?

I know it's a lot easier to talk to someone about a specific car over the phone, but you have to focus on getting them into your store if you really want…

Want to Move More Metal? Make Contact with Your Leads Quickly

Want to Move More Metal? Make Contact with Your Leads Quickly

Last week we introduced this month's blog topic, the Top 5 Best Practices for Following Up on leads at your dealership. Today, let's take a look at the #…

Improve Your Results with these Top 5 Best Practices for Following Up

Improve Your Results with these Top 5 Best Practices for Following Up

New month, new blog series. This is a topic that is near and dear to our hearts -- following up on leads. Sure, we deliver car buyers to you, but we that'…

Why Your Website Privacy Policy Matters

Why Your Website Privacy Policy Matters

As thrilling as it has been to watch dealers migrate their store marketing to the web, there are still some places that you need to do your homework. Fea…

Consumer Consent and You - When Should You Pull Credit?

Consumer Consent and You - When Should You Pull Credit?

The number one issue we see car dealers running into is consumer consent. It is far too easy to simply do a hard credit pull on a consumer's car loan appli…

Do You Think "Safety First" When It Comes to Consumer Data?

Do You Think "Safety First" When It Comes to Consumer Data?

If you work in a car dealership, you are privy to some of the most sensitive information about person's life. Where do they live? How much money do they ma…

You MUST Safeguard Personal Information in a BDC.

You MUST Safeguard Personal Information in a BDC.

Protecting an individual’s personal information in a business development center (BDC) is paramount. When an individual applies for financing, th…

What's in a Voice? First Impressions Mean Everything.

What's in a Voice? First Impressions Mean Everything.

Guest post from our in-house BDC expert here at Carloan.com, Eve Paletta-Weaver. Check out her contact information in the link at the end if you'd li…

Planning for Fall - Mark Your Calendar for the 2012 Subprime Conference! Sept 10-12 in Las Vegas

Planning for Fall - Mark Your Calendar for the 2012 Subprime Conference! Sept 10-12 in Las Vegas

We're full on in the throes of summer - haven't even hit the dog days yet, though the thermometer here in Richmond says otherwise - but…

News Roundup - Subprime Auto Finance

News Roundup - Subprime Auto Finance

We haven't seen the latest results for Q2 from Experian Automotive yet, but a couple of news outlets are still keeping our favorite topic - subpri…

Working with Special Finance - Why We Have Scripts in Our Quickstart

Working with Special Finance - Why We Have Scripts in Our Quickstart

As we've walked through some of the elements of working with special finance, one thing we haven't taken a closer look at yet is process. This is…

Important Considerations for Working with Special Finance Customers

Important Considerations for Working with Special Finance Customers

We're focused on writing about "special finance" at the moment, and I'm pulling out the way-back machine to go back to a post from…

Q12012 Recap: Experian Sees Positive Gains for Subprime Lending

Q12012 Recap: Experian Sees Positive Gains for Subprime Lending

It's always interesting to see what the latest numbers from Experian have to say about how the automotive finance market is doing, and Tuesday&#…

How Special Finance Differs from Other Types of Finance

How Special Finance Differs from Other Types of Finance

In my last post I wrote about what pops into an auto dealer's head when you say "Special Finance." For some car dealers, this cat…

Working Special Finance – what is "Special Finance" anyway?

Working Special Finance – what is "Special Finance" anyway?

All right, time for a new topic since I recapped best practices in consumer privacy compliance last time out. We spend a lot of time talking about t…

Recap: Best Practices for Privacy Compliance

Recap: Best Practices for Privacy Compliance

Over the past two weeks, I've covered best practices for handling consumer information both offline and online. In case you missed it,…

Best Practices for Consumer Privacy Compliance (Part II)

Best Practices for Consumer Privacy Compliance (Part II)

Last week we took a look at best practices for handling consumer data offline. This week, we're taking a closer look at online practices. Reme…

Best Practices for Consumer Privacy Compliance (Part I)

Best Practices for Consumer Privacy Compliance (Part I)

Continuing with our Consumer Privacy Awareness theme, I want to take a step back and go back to the basics. What do I mean when I talk about &q…

Are You Protecting Your Customers?

Are You Protecting Your Customers?

It's unofficially Consumer Privacy Awareness month here at Carloan.com, which means we're focusing on how auto dealers work with sensitive cus…

Consumer Privacy 101

Consumer Privacy 101

I opened this topic a couple of weeks ago when I wrote a blog post to remind you that you should never pu ll a consumer's credit witho…

Are You Monitoring Your Process for Working Finance Leads?

Are You Monitoring Your Process for Working Finance Leads?

Over the past several weeks, I've been writing about best practices for working auto finance leads. We've covered setting the appointment,&n…

Dear Dealers: Stop Pulling Credit First.

Dear Dealers: Stop Pulling Credit First.

Here at Carloan.com, we live at the interesting intersection between the consumer experience with automotive online marketing and the way that dealers wo…

Working The Leads - Why Training Matters

Working The Leads - Why Training Matters

In my last post I made a comment about all of us being consummate sales professionals. That got me to thinking - how did we get here? We had …

Working the Leads - Get 'Em In

Working the Leads - Get 'Em In

Catching up with my reading on DrivingSales.com yesterday morning, I came across a post called "The Secret to My Success." (I al…

"Tax Season" Also Equals "Down Payment Season"

"Tax Season" Also Equals "Down Payment Season"

It's been a while since I've posted anything here on DrivingSales -- it's taken me this long to recover from NADA enough to write anything wo…

2011 Auto Finance Survey Results - Special Finance Segment Growing

2011 Auto Finance Survey Results - Special Finance Segment Growing

  Auto Dealer Monthly has published the results of their field survey, and it's more evidence that the great automotive subprime numbers …

What NADA 2012 Sessions Look Good to You?

What NADA 2012 Sessions Look Good to You?

  Following our own advice and getting our ducks in a row to prepare for the big NADA show in (gulp!) two weeks. There is a we…

Looking Forward to a Smokin' 2012!

Looking Forward to a Smokin' 2012!

So we've all had a couple of days to adjust to signing "2012" on our checks and can take a little bit of a look back at the end of 2011. …

Have you started tweeting about #NADA2012 yet? Maybe you should be!

Have you started tweeting about #NADA2012 yet? Maybe you should be!

  Although it's a couple of months away, everyone in the industry is talking about it. And when I say talk I mean blogging and tweeting. A Goo…

10 Best Cars of 2012... or not?

10 Best Cars of 2012... or not?

Caranddriver.com named their top 10 cars of 2012 recently and of many candidates the following were chosen. 1. Audi A6/A7 3.0T Quattro - This car lo…

NADA Update - Used Prices Steady till 2012

NADA Update - Used Prices Steady till 2012

NADA released the December 2011 edition of their Used Car Industry Update last week, and there are several bits that I like to see: &ldquo…

Text/electronic ban while driving: effective or exaggerated?

Text/electronic ban while driving: effective or exaggerated?

  "In a ruling that could literally alter the lifestyles of millions of Americans, the National Transportation Safety Board has recommende…

Experian Highlights Special Finance in its Q32011 Report

Experian Highlights Special Finance in its Q32011 Report

"According to [our] automotive credit analysis, 21.87 percent of all new vehicle loans went to customers in the nonprime, subprime and deep sub…

Check out the top 10 "car turkeys" that MSN recommends you avoid!

Check out the top 10 "car turkeys" that MSN recommends you avoid!

With Thanksgiving and Black Friday approaching, MSN Autos have published aan interesting list of what they consider to be "automotive turkeys.&qu…

What's your take on the 2012 Motor Trends Car of the Year?

What's your take on the 2012 Motor Trends Car of the Year?

So Motor Trend has named the Volkswagen Passat the 2012 Motor Trend Car of the Year. How did it win exactly? Yahoo attributes that to…

Google and the Auto Lead Business: Bad news for third party lead vendors?

Google and the Auto Lead Business: Bad news for third party lead vendors?

Read some interesting articles on dealerrefresh.com and autonews.com about Google basically entering in the automotive lead business.…

A Closer Look: Third Party Leads

A Closer Look: Third Party Leads

When last we met, I wrote about the feedback I'd gotten on what some dealers think when I say "third party leads."  The bott…

Some responses: Third Party Leads = Online Advertising

Some responses: Third Party Leads = Online Advertising

  In my last post, I wrote about the term "third party leads".  I shared it with the community here on DrivingS…

5 awesome costume ideas for your dealership staff this Halloween!

5 awesome costume ideas for your dealership staff this Halloween!

Every dealership has one of these personalities. So why not dress them up?! Costumes that are sure to entertain the guys and 'ghouls' - moohahaha…

how to apply interview etiquette to your email marketing campaigns

how to apply interview etiquette to your email marketing campaigns

In marketing and in your general life, appearance means everything! People typically base their first impressions of you, right away, off of appearance…

When I Say "Third Party Leads", What Does That Mean To You?

When I Say "Third Party Leads", What Does That Mean To You?

Inventory leads? Finance leads? Internet leads? How about all of the above? Sitting here writing in my office in Richmond, it never occurred to me th…

Lenders Approving More Auto Loans for Special Finance - Are You Taking Advantage?

Lenders Approving More Auto Loans for Special Finance - Are You Taking Advantage?

Checking out data from CNW that came out last week -- they've got tons of data going back years and years, it's amazing. There's …

Diamond Shoes and Internet Leads

Diamond Shoes and Internet Leads

Earlier this week, Special Finance Insider published the results of a study conducted by AutoUSA that polled the Internet sales staff a…

Everyone's 'MAD' about Facebook... No, I mean literally mad.

Everyone's 'MAD' about Facebook... No, I mean literally mad.

TGIF! I wanted to touch briefly on the Facebook madness (literally mad) that has transpired these past couple of weeks. Facebook is making some changes…

Throwing Marketing Money Out the Window? What's Your Process for Follow Up?

Throwing Marketing Money Out the Window? What's Your Process for Follow Up?

It's a given that auto dealers have to spend money to make money. What's become clearer in recent years - as the effects of those dollars have be…

Do you have 'presence'?

Do you have 'presence'?

It's a given! Every dealer should have a website or some type of online presence. If I am looking for a car, the first place I am going to loo…

Should dealerships replace customer service with “Facebook Service”?

Should dealerships replace customer service with “Facebook Service”?

Call me old fashioned... but I still prefer hearing a voice as opposed to reading text. I read an article called Nissan: Facebook may replace phone ban…

What's Your Plan for Dealing with These "Interesting Times?"

What's Your Plan for Dealing with These "Interesting Times?"

There's a quote floating around out there that says:  "May you live in interesting times." It's usually characterized as a curs…

Are you good at customer service?

Are you good at customer service?

You don’t know what you got till it’s gone… I read a great post on Drivingsales.com yesterday called Why You Lost your Best Custo…

Is Your Response Time Killing Your Advertising Performance?

Is Your Response Time Killing Your Advertising Performance?

We talk about it in our 14-Day Quickstart. We talk about it in our videos. Getting in touch with people who have asked for contact has to happe…

3 Simple Facebook Tips for Auto Dealers

3 Simple Facebook Tips for Auto Dealers

Social media is simple for the most part as long as you follow best practices and use common sense. With Facebook being one of the most popular we have a…

Bridge the Knowledge Gap to Make More Sales

Bridge the Knowledge Gap to Make More Sales

  Saw an interesting article this week featuring data from  AutoBuying101.com's "Auto Buying Experience" survey,…

Social Media… everyone- and we mean EVERYONE is connected!

Social Media… everyone- and we mean EVERYONE is connected!

In the 90′s the closest thing we had to social media were AOL Chat rooms (do those even exist anymore!?) Today the options are in the dozens. Socia…

Vet Your Lead Providers - Ask Questions!

Vet Your Lead Providers - Ask Questions!

  The great news (for lead providers like us) is that in the last 6 months, banks have really loosened up, and dealers are back in the b…

NADA Data 2011 Released

NADA Data 2011 Released

  If you've been paying attention, then the data about used cars that came out in the NADA May 2011 Recap should be no surpris…

Online Consumer Privacy - Are You Doing Enough?

Online Consumer Privacy - Are You Doing Enough?

As thrilling as it is to watch auto dealers migrate their marketing to the web, there are still some places where they need to do their homework. Here …

Facebook, and YouTube, and Twitter... Oh my!

Facebook, and YouTube, and Twitter... Oh my!

Depending on your industry, determines the type of social media you should focus on. We never really focused on social media until recently, and have had…

Dealers, are you prepared for a looser lending environment?

Dealers, are you prepared for a looser lending environment?

  The good news for car buyers and car dealers is that lenders are finally beginning to loosen up when it comes to lending to buyers wit…

How Are You Riding the Used Car Wave?

How Are You Riding the Used Car Wave?

  I spend a good amount of my time keeping tabs on the automotive industry for obvious reasons - reading RSS feeds (Google Reader, if you&…

Auto Commercials. Some leave lasting impressions, others... not so much

Auto Commercials. Some leave lasting impressions, others... not so much

    Everyday I can count on hearing the following song line blare through my TV: “Call Mack Mack if your credit is wack wack!” …

You Can't Manage What You Can't Measure

You Can't Manage What You Can't Measure

      I've written about online marketing before, and it's encouraging to continue to see it take hold at the dealer…

Making social media work at your dealership

Making social media work at your dealership

In the past week I have come across several articles related to dealerships and social media. One article was about where to draw the line and another …

The Internet is Here to Stay - Get in the Game!

The Internet is Here to Stay - Get in the Game!

  I am old and crusty and I don’t like new things.  I don’t like Twitter, Facebook, My Space, Four Square, or any other way th…

What Questions Do You Ask a Lead Provider?

What Questions Do You Ask a Lead Provider?

    It's a topic we've addressed before here at Carloan.com, but it's one that is worth revisiting because it keeps expandin…

How Do You Handle Consumer Information?

How Do You Handle Consumer Information?

The recent article in Automotive News this week about a finance manager stealing consumer information hit home to us here at Carloan.com.&nb…

NADA 2011 Recap: The Future Really Is Bright

NADA 2011 Recap: The Future Really Is Bright

The first thing I noticed this year at NADA was the difference in tone when it came to dealers and their attitudes. Two years ago when I attended in New …

We've Hit 5 Million Car Loan Apps - Thanks!

We've Hit 5 Million Car Loan Apps - Thanks!

Good day.  Exciting news we're communicating to the market today.  We're announcing that we have surpassed the 5 million mark of online…

All I Need for Christmas is...A New Car!

All I Need for Christmas is...A New Car!

When I was on the retail side of things this was by far the worst month of the year, with the possible exception of that magical “13th month”…

Get Ready: The Lending Freeze is Finally Thawing

Get Ready: The Lending Freeze is Finally Thawing

If you were looking online yesterday, you saw the big news about a jump in lending to folks with less-than-perfect credit. Since most dealerships stopped…

Are You Matching Your Inventory to Your Prospect Profile?

Are You Matching Your Inventory to Your Prospect Profile?

Every day, I talk to dealers who are either interested in or already using auto finance leads. They also  come to me with specific questions about h…

What Goes Around Comes Around -- Even with Special Finance

What Goes Around Comes Around -- Even with Special Finance

Two years ago I spent 3 days in New Orleans at an NADA show that was more frustrating than anything that I could imagine.  Not only did I have to …

Work the Numbers to Succeed with Special Finance

Work the Numbers to Succeed with Special Finance

Of the many territories I deal with for auto finance marketing programs, there are a few states that I would like to focus on in the coming year and they…

Understanding the Special Finance Customer = More Cars Sold

Understanding the Special Finance Customer = More Cars Sold

When it comes to finding an appropriate match between our proactive consumers and a qualified dealer I like to take a consultative approach with the deal…

Geo Targeting: Are Your Finance Departments Aligned with Your Marketing?

Geo Targeting: Are Your Finance Departments Aligned with Your Marketing?

Guest post today from our General Manager, Tom Feary. He's noticed a significant disconnect between online marketing practices and dealer operations …

Sell the Appointment, Not the Car!

Sell the Appointment, Not the Car!

The question that dealers consistently ask me is “what are the keys to success on your special finance leads program,” or “how do deale…

There is a Place for Special Finance in Every Store

There is a Place for Special Finance in Every Store

I spent part of last week at the annual F&I Magazine Conference and Expo, and had a conversation that has been stuck in my head ever since I got…

Dealer, Know Thy Lender

Dealer, Know Thy Lender

I spent a couple of days last month at the Washington DC edition of the 4th annual ADM conference.  This was the first year they had split the confe…

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