If there is a constant in dealerships today, it is that they need to acquire and retain high-quality employees.

In this webinar, we will present a process you can use to staff your dealership with the personnel you need to be successful.

In today's competitive job market it is important to stand out in every way possible. Learn how you drive more applicants and better candidates to your dealership.

Webinar Takeaways
- Discover how to create a passive and active employee plan

- Understand the key factors potential employees are considering when looking for a career

- Learn how to develop an applicant lead handling process to convert more resumes to new hires

Using Thank You cards in the dealership is a great way to build your culture. The cards are the best way for employees to thank each other for their help. You won’t need to force people to use them. Employees are eager to thank others for their help. The cars will also help employees feel appreciated and valued by their peers which will build amazing trust throughout your dealership.

There is no hack for a generation. Every employee is different and it is your job as the manager to find out what matters to each one of your employees. Great managers take the time to find out what challenges their staff. Then the manager takes the time to make sure they are challenging the employee appropriately. Watch the video to learn how this is the needed piece of the retention puzzle.  

We often hear that patience is a virtue. It is important to be patient in the way you scale your business. Patience will allow you to see the faults in the process and you can really smooth out all the details. By waiting you create the ability to grow faster, with more efficiency. Be a game-changer when you decide to scale a portion of your business. Watch the video to learn more.

To be systematically innovative you need to determine what is a great idea and a bet. Bet’s are fine, but you must be ready to move from them quickly. Bet on a new process or plan and then manicure it over and over before you scale it. Being innovative is not about the idea. It’s about the implementation and changes made to fit your current strategy. Listen to John Rossman talk about the big disconnect in everyone’s innovation plan.

Millennials have been labeled as many things but one of the things they look for most often in their careers might surprise you. Learn what is important to Millennials by watching the video.

The customer experience is much broader than the discovery or transaction portion of the experience. By understanding the details of the bad day of a customer you will be able to grow your customer experience. Find the breaks, the place where there is little transparency, and that is where you can start improving their experience. By attacking the details and trying to understand the customer will enable you to provide a better experience for all of your customers. 

We sat down with Clint Pulver at DSES 2019 to discuss an empowered workforce. Many companies focus so heavily on the profit, margins, and numbers. They forget about the people. If you don't have a balance between the standards and the development of your organization, and the connection and the advocacy that you have as an employee then you will suffer with poor retention for this current generation. Great leaders have found a healthy balance of profit and productivity by empowering their people.

Give the consumer more confidence by creating an omnichannel experience. The speed, convenience, and transparency are great. While only a few people will do their whole purchasing process online, giving them the option to do so is important. You can’t afford not to offer an omnichannel experience. Your customers are getting the same experience with other industries. Engagement through technology enables your customers to feel confident.

Brian Skutta, President of Automotive at Spireon, talks about the value of technology in omnichannel today.

We sat down with Arnie Malham at DSES 2019 to ask him how he gets such amazing buy-in from his team. He recommends that you make a champion for every program, a checklist for every program, and then a place to put that on the wall. Invigorate your sales team, or any team for that matter, by giving them the recognition they deserve. People notice stuff that they are a part of.