While dealer profitability is seemingly at risk, due to fewer parts in EVs resulting in fewer trips to the service lane, the impact of waiting too long to embrace EVs will likely inhibit revenue growth and alienate customers in the long run. As the industry becomes more electric, dealers must adjust their views to capitalize on EV opportunities that continue to drive business growth. Affinitiv studied and captured several different perspectives to gain a thorough understanding of industry impact to formulate an action plan for dealers.

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With F&I margins on the rise, it’s easy to imagine that the current F&I process needs no improvement. But if there’s one thing that the pandemic has taught us, it’s that dealerships need to address customer demand or risk losing out.

In today's webinar, we had a great discussion with Michael Kenton, VP of Dealer Solutions at DealerPolicy. Watch the webinar recording to learn what customers are really looking for in their car-buying process, understand how adding auto insurance to the car-buying process improves the customer experience, discover how auto insurance has the potential to increase back-end gross, and identify how your dealership can best add auto insurance into the process.

In today's webinar, we had a great discussion with Sarah Thomas and Kate Gordon at Car Wars. They shared six key trends, backed by phone tracking data from thousands of dealerships, to assist your Service teams in turning the phone from foe to friend!

Watch this webinar recording to learn the top six disruptive inbound and outbound phone trends in Service, how the shift to Service has impacted call outcomes for many dealerships, and actionable steps to make informed decisions and ongoing improvement in your own Service Department's phone processes.

Black Friday and Cyber Monday are coming quickly and you need to start planning now if you want to sell more parts. In today's webinar, we discussed online strategies to help get you and your parts departments ready to maximize your profits. Watch this webinar recording to discover the earning potential during the Black Friday and Cyber Monday weekend, learn how to and where to sell parts online, and how to better market your promotions to draw in more customers.

In today's webinar, we talked with a parts expert Gerardo Ayala. Gerardo is the Retail Parts Supervisor at Longo Toyota of El Monte, the largest Toyota dealership in the world. His department has seen huge success selling parts and accessories on eBay, Amazon, and their own parts web store. Gerardo makes over $120k/month in revenue by selling parts online.

Watch this recording to learn his approach for selling part and accessories online and how he balances margins vs volume strategies for optimal success.

In today's webinar, we had a great discussion with Amanda Knowlton, Director of Channel Partnerships at CallRevu. She talked about how the same tips and tricks taught over the years for Sales can be modified to accommodate all phone handlers. This in turn will allow for a great ROI on the initial call, as well as a continued positive customer experience to ensure reoccurring ROI is captured as well!

Watch this recording to learn why Call Monitoring is essential for ALL parts of the dealership, and how Standard Phone Guides can be adapted for each department.

Preparing a traditional dealership to compete in the digital online space doesn't online secure its future. Benefits to adopting the tools and processes for effectively selling online bring additional strength.

Add new untapped revenue streams to fixed ops and sales departments while lifting to the next level of internal and customer communications. Monetize your used vehicle recon operational overhead. Create buyer trust in your store and your vehicle by providing the transparency demanded from distance buyers. Professionally align fixed ops, sales, and your customer's expectations during the recon and PDI stages. Increase inventory turn ratios and profit per unit. Provide the best possible sales experience for your customers.

Watch this webinar recording to learn how to compete with and beat the online digital retailers and how to increase inventory turn ratios and profit per vehicle from sales and fixed op.

In today's webinar, Glenn Hemminger, USA Managing Director of UVeye presented a case for automating your inspection process. We discussed the benefits, consistency in your inspection process, enhancing your used car appraisal process, and providing certainty of achieving inspection standards every time, resulting in better CSI and higher profitability.

Watch this recording to learn how the consistency of automation can impact your profitability.