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Rafi Hamid AutoExecutive

Rafi Hamid AutoExecutive President-CEO

Rafi Hamid AutoExecutive Blog Posts

The tribal wisdom of the Dakota Indians, passed on from generation to generation, says that "When you discover that you are riding a dead horse, the be…

Once upon a time, cars were driven off the road by horse drawn carriages.  Drivers were mocked and told to revert to the old methods of transportation…

First of all, thanks so much for all the comments and conversation on my last posting.  This is really a vibrant community with many smart people invo…

Does your dealership have a “walk-in” department?  How about a “call-in” department?  Do you have an “ups” de…

It requires much more than a single department to run your dealership.  Why shouldn’t it be the same for your dealership website?  Your web…

  When someone walks into your store, chances are, they’ve seen you before.  It’s naïve to assume that a stranger driving by ju…

It's no secret that the Internet Department is on the decline, but that doesn't mean what it used to! Instead of forgetting the Internet, it's time to reco…

The Internet has grown to be a part of nearly everyone’s everyday life.  There’s no difference between the customer in the dealership and …

 There’s been a real struggle over the last few years with online pricing.  Many dealers want to avoid listing prices for a number of reaso…

Too often we find ourselves in a reactionary mode.  Instead of taking the time to plan and prepare, we find ourselves responding.  Sending ou…

Let’s say you’re in the grocery store. You ask the cashier to point you in the direction of the canned soup. Eager to help, he tells you where the fr…

We all agree that now is the time to dig deep into your accounting Dealers should determine what their expenditures are and how costs can be adapted to m…

Individual dealerships can take a lesson from current events. Everyone knows how violently the industry has been criticized recently. However fair or unf…

Before you decide to revamp your incentives process or pay plan, take a minute to look at your business with strategy in mind. Determine the strengths and…

As soon as you are getting 1,000 web leads every day, you can use automated response emails. Until then, you should be interacting with your customers! …

Trips to the dealership are not high on the average American’s list at present. People are beginning to view buying a new car as a luxury that can be pu…

Part of the nature of an investment is that investment's return. Avoid wasteful spending (and wasteful cutbacks) by recognizing what parts of your spendin…

Car buyers will be back. We don't know when, but they will. The simple fact is that people will still need vehicles in the future. In the mean time, are…

Times are tough and we all know it. Along with other cuts, some jobs are being lost. For the employees that you do have, make sure you don't do anything …

To accomplish organizational goals, three main steps are required: 1.) Process, 2.) Measurement and 3.) Accountability. (Of course these three steps must …

Have you ever been on the receiving end of an annual review where there were lots of "surprises" and subjective comments about your past year's performance…

Are you familiar with O.M.I.T., the strategic method for focus and unification? I spend a lot of talk discussing tools for pay plans that align employee p…

This week's post is the third and final component of the SAM tool, the BDC Department Performance and Projection measurement.  This really brings everythi…

In our ongoing quest to measure what's working and what's not, I have added another simple yet powerful to tool to help monitor important metrics. This BD…

Are you tracking your sales directly back to your leads? And do you also track the cost of the leads and how much you generate in sales from them? In the…

Honestly, I can't believe some of the auto responder emails I've seen from dealerships. I've laughed, I've cried, and in one case I came close to being of…

It's very easy to get caught up in the short term: the end of the day, the end of the week, the end of the month, even the end of this quarter. But this s…

Hello again and welcome to the continuation of the 50 Day Timeline for managing your Internet leads. Refer to (links to previous blogs) for the previous T…

Let's continue with our 50 day timeline to make sure your leads don't get "lost" or "die" too soon, based on the fact that the average consumer takes about…

In my experience (and research concurs), the average customer makes a vehicle purchase approximately 50 days after they initially inquire. So I developed …

In this entry, I am going to focus on a simple topic – but "simple" in no way means it's not important. And you would think that it should be a m…

Why is the car business so prone to this? I was talking to my friend at a dealership in the south and she recently left the store. I asked her why, after …

Now for the weekly check list. ISMs need to be completelting these items on a weekly basis and reporting to their management on their progress of each of t…

In my last blog entry, I listed the key objectives that all dealership personnel should keep at the forefront of their minds, particularly your sales team.…

As the director of e-commerce for multi-franchise automotive groups, I often gets requests from dealers looking for direction on how to efficiently run mul…

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