Watch this webinar recording to explore the current state of automotive consumer expectations, beginning with the historical precedents and recent upsets before diving into the actionable use-cases for digital retailing technology in driving future success.

Key Takeaways:
1. Come away with an understanding of the major changes the industry recently underwent
2. Learn what these changes mean for you and your dealership operations 
3. Review multiple actionable use-cases for digital retailing as a tested and verified response to new consumer expectations

The sales environment has shifted, have you? Call volume is up 266% while many have reduced their staff. In this webinar we discussed the power of the phone and how to gain incremental sales by using the phone to your advantage.

Watch this webinar recording to learn how to increase sales by using a tool you already have...the phone, how to get the most from your call monitoring solution and the features that make it
optimal, and how call-tracking can help all departments in your dealership...not just sales!

Employee performance begins with engagement. An engaged employee is invested in their performance and career growth. In addition. your dealership needs to develop agile, high performing employees that can adapt to the changing needs of the customer.

Engagement begins with feedback. In fact, research shows that 66% of millennials demand regular feedback in a career. Engage your employees through a formal scorecard review process. Watch this webinar recording to learn how to implement a successful process that will result in higher performance from your employees.

Consumers today crave convenient, frictionless experiences, especially when it comes to consumer-to-business communication. In the wake of the COVID-19 pandemic, the need to adapt is critical. Dealerships that don’t prioritize customer expectations are more vulnerable.

Meet the needs of your customers today with business text messaging. Watch this recording to delve into the results of Podium’s 2020 State of Business Texting report and provide key insights on what dealerships need to do to effectively implement a text messaging strategy.

“This is it, the apocalypse. Whoa oh”, sings the band Imagine Dragons. We’re in it knee deep, so let’s do something about it. In this webinar, Joe Dallas shares 10 inventory sourcing ideas that dealers should be trying and testing, whether or not there’s a global pandemic underway. And because none of us can stomach another bland webinar, we’re spicing this one up with help from the bands and musicians you may or may not admit to liking.

So when Creed sings “Can you take me higher? To a place with golden streets?”, we can’t pave the streets in gold, but we can take you higher. Watch this recording to get new ideas and refreshed takes on old ones to bring more used car inventory to your front door.

The COVID-19 pandemic has caused a major shift in the automotive industry. Vehicle sales and service requests took a drop in the last three months, while parts sales have soared above the seasonal lifts. Today, we talked with Mike Rich and Matt Carothers about just how much the automotive industry took a hit in their go-to revenue streams, and how record online part and accessory sales have been the only upside for some dealers during this whole pandemic. We also discussed how dealerships can adapt their businesses to the changing market.

Watch this webinar recording to learn more.

Just like our customers' expectations are changing, the needs of our modern workforce are changing as well. What motivated our people in the past no longer works. In fact, it could be pushing potential new hires away from our industry. In addition, workforce processes are  impacting the growth and performance of our employees. This limits our ability to maximize the return on all other investments. In our dealerships today, we have so much technology and so many processes in place to help us deliver a great customer experience. These processes are executed by our people, and the people side of our industry is our weakest link. 

To grow our dealerships, we must focus on our people and their needs. Top organizations are using 5 key people processes to recruit, engage, train, and retain top talent. They build a leadership bench that gives them a competitive advantage in today's market and they focus on growing the human capital needed for opportunities of tomorrow. In this webinar, you will learn the processes that progressive dealerships use to drive high-performance and gain insight on the best practices of implementing them in your organization with a high probability of success.

Watch this recording to learn the five key employee management processes that drive high performance and the best practices to implement them in your dealership with success.

Discover strategies to identify and capture additional profit on every car deal. After months of uncertainty, we are seeing dealerships open their doors, leaving GMs and F&I Managers looking to find ways to finish the second half of the year strong. 

In this live training session, David Adcock, EVP of Binary Automotive Solutions, shared his insight on how to boost profits with lifetime warranties and improve extended service contract penetration.

In addition, David also addressed the issues as to where profits are not maximized in each of the areas and showed how every employee in a dealership can learn how to work in a more holistic manner to develop a culture of value that permeates every aspect of a dealership and maximizes revenue through each of these areas.

Did you know that 80% of your customers are paying too much for car insurance and that the average savings are $63 per month? Additionally, 4 out of 5 car buyers would use that cost savings in more F&I products or a nicer vehicle. 

With COVID, the economic environment has changed overnight. Customer budgets have become tighter and dealerships are working harder than ever to sell each car.

In this webinar, we had a great discussion with Mike Burgiss, a pioneer of digital retailing. He showed us how auto insurance can help you sell more cars and increase your F&I profit, all while benefiting your customers and creating a more streamlined experience for them. He also talked about how leading dealers have updated their processes to add insurance, and how to assess your own dealership to see if it’s the right fit for you.

A lot has changed in the last few months, we'll make sure you are ready. Certified Pre-Owned is going to be key for the next 120 days with 0% offers moving from new to used given tightening supply. We'll give you three great ways to support your program. Knowing what you need to stock and being creative in sourcing inventory will help your dealership outperform the pack and avoid the auction. Merchandising is more important than ever for digital visibility and fully supporting the value with your customers.

In this live training session, we had a great discussion with Mike Cavanaugh and Tim Scoutelas on what smart dealers are doing to thrive in today's shifting market.

Key Takeaways:
1. Suggested updates to your appraisal strategy.
2. How attention to merchandising can grow your total gross profit.
3. The dealership-level performance metrics that matter most right now.