Creating an environment where people can make mistakes and learn from them will enable employees to grow and win. Culture reflects leadership. A great boss allows their employees to grow and learn by making mistakes.

Arnie Malham knows how to build a sustainable and remarkable business culture. He is an expert on building culture-first companies. He grew one of the largest full-service advertising agencies in the country and went on to found BetterBookClub.com.

We asked Arnie what the biggest factor is in creating culture and he believes that employees who feel depended on and trusted will be higher contributors.

You will not want to miss his insight into building a dynamic culture where employees thrive.

Register for DSES today to see his presentation and discover how improving culture can create a meaningful change in your dealership.

If employee turnover is a top concern for your dealership, one of your top priorities must be transforming your workplace culture and leadership style.

We traditionally think of leadership as a top-down, authoritarian hierarchy. Years ago, this was the typical structure in almost every dealership. There was also a general belief that a high-pressure sales environment drove financial success.

But a large and growing body of research suggests otherwise. While high-pressure environments may drive short-term gains, they create workplace stress and disengaged employees in the long term, which negatively impacts employee and customer retention.

Today’s operational challenges call for a different approach. To attract and retain the best talent, organizations are re-tooling their leadership style to incorporate modern principles of servant leadership.

Webinar Takeaways:

1. Benefits of servant leadership

2. 9 qualities of a servant leader

3. Principles of servant leadership

4. Common myths associated with leadership

5. 10 things you can do today to become a servant leader

This exclusive DrivingSales webinar, presented by Roadster, reveals that customers are left alone every 20 minutes during the car buying process. Learn how this impacts customer satisfaction, and explore technology solutions that can increase CSI while making your sales team more efficient. Time is a precious commodity — so, you aren’t going to want to miss this!

Webinar Takeaways:

1.​ Understand the quantifiable impact of leaving customers to their own devices

2. Explore ways to save time, improve processes and increase customer satisfaction

3. Acquire best practices from dealers (and sales people) who use ​​​​​​​Omnichannel Commerce to streamline the experience for everyone involved

Many times a process or product is put in place to help solve a problem. A new product or process is only as good as the people who implement it. Join Jason Volny, National Training Manager at DrivingSales, for an exclusive DrivingSales webinar. 

Watching this webinar will teach you what you are currently doing wrong when it comes to developing talent and then help you develop a framework to develop and train your management so they can improve every aspect of your dealership. The sales process is a robust process that each sales rep is expected to follow. Is your onboarding and development process as robust as your sales process? 

People don’t quit jobs, they quit bosses. Learn how to establish a framework that helps you train and develop your staff so they can meet the expectations of today’s consumer. Don’t just install products and processes, learn how to develop your people.

How can you ensure that your dealership has profitable scenarios for the future?

Looking for ways to create more profit per customer or creating new profit centers will help you stay ahead of your competitors.

Severe inefficiencies burden every business. Reynold & Reynolds is a singular system that is built as one to work as one. Process change and behavioral change is challenging. But with Reynolds & Reynolds it is as easy as ever to get buy-in from all employees since there is no plug and play or changing the functionality of the system. It is designed to be streamlined and easy to use for all employees.

Adding in the latest software will not fix anything within your dealership without so many other things already working well within your processes and culture. Change is only effective when it is long term and sustainable. Commitment from the top down is how you will get long term organizational change. With ongoing training and utilization, and long term process change you can influence your organization effectively. Reynolds & Reynolds is focused on helping you be a better retailer.

Reynolds & Reynolds - Kasi Edwards from DrivingSales on Vimeo.

How many times have you bought new software and were excited to unleash it on your staff only to have it be misused or mismanaged within the first month, if not sooner?

When you bought the software part of the reason you purchased it may have been the ROI that was promised by either the salesperson or the website. The thing that wasn’t brought up was how to get employee buy-in. Our next webinar will go over how to accomplish this common issue.

When a new procedure, process, or product is implemented in any industry the path to success is driven by how it is rolled out to employees. If you expect employees to be experts in a matter of weeks, or even months, then you are setting the company and employee up for failure. It is vital for you to roll out the procedure, process, or product with adequate training that is followed up weekly or bi-weekly.

Give your employees the framework they need to accelerate employee buy-in so you can get your ROI as soon as possible.

Register Today.

In 2019 the majority of a purchase is done before the point of sale. In the past, word of mouth used to be the main instigator of marketing. While word of mouth is still very much alive and well, the internet has forever changed how we purchase items. Our next webinar will teach you how to respond to the modern car buyer

How often do you decide to buy something without consulting reviews online? What about price matching online? Even for food purchases we choose to look up a review online before making a decision where to eat.

For car dealers it is no different. It is important to give customers a modern experience online and in store. Today’s car buyer will whittle down the two or three options they intend to buy, price match online, and then choose the place with the best price. They may even be using you to test drive a vehicle and then buying it somewhere else. When customers come into your store they already know what they want.

How are you positioning yourself to assist today’s car buyer?

Our upcoming webinar will take you through the customer journey from first search to final sale to help win over the modern customer.

Register Today.

NADA2019 was a busy time for DrivingSales.  We collected a lot of interviews from industry experts on topics impacting dealerships today.  Dan Flynn, President of North America for CDK Global sat down and discussed how they are defining and working toward customer success for their dealerships.

We collected a lot of interviews at NADA2019, and we're still releasing some of the discussions we had with industry thought leaders.  Drive CEO Aaron Krane spent some time with us discussing how eCommerce has (and will continue to) impacted the industry.